Several backup failed messages

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Everything is below, but I think these two are the cause, I'm jus tnot sure how to tell what to do with them.

Error code: 3
Module: 7
LineInfo: 0xDF81DA2C74EC50EB
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Read error.
------------------------
Error code: 50266
Module: 16
LineInfo: 0x3FEC04E376B89EA3
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Failed to read the snapshot.

 

 

 

DATE AND TIME
Feb 12, 2016, 11:56:42 AM
CODE
0x01350016+0x01350016+0x01490002+0x01350016+0x01350016+0x01350016+0x01490003+0x00010424+0x00070003+0x0010C45A+0x00000009+0x00000057+0x0000FFF0+0x80070057
MODULE
309
MESSAGE
Backup failed

Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"mms_vsa64_1621"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"gtob_backup_command_addon_vsa64_1621"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABA3F
Fields: {"$module":"gtob_backup_command_addon_vsa64_1621","StepType":"2","TraceLevel":"1"}
Message: Step 'Backup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0","$module":"mms_vsa64_1621"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_1621"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_1621"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DEE
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Failed to commit operations.
------------------------
Error code: 3
Module: 7
LineInfo: 0xDF81DA2C74EC50EB
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Read error.
------------------------
Error code: 50266
Module: 16
LineInfo: 0x3FEC04E376B89EA3
Fields: {"$module":"disk_bundle_vsa64_1621"}
Message: Failed to read the snapshot.
------------------------
Error code: 9
Module: 0
LineInfo: 0x02AACB7B2AB852AC
Fields: {"$module":"disk_bundle_vsa64_1621","code":"87"}
Message: Unknown status.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F4
Fields: {"$module":"disk_bundle_vsa64_1621","code":"2147942487"}
Message: The parameter is incorrect

Fri, 02/12/2016 - 18:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 7
Comments: 166

Hi Robert,

Thank you for posting your question here.

The error message is the same as in this KB article: https://kb.acronis.com/content/41152. And it means that although the disk snapshot can be created successfully, it's content cannot be read at some point, where the disk contains errors. You can check whether it's true by selecting different disks (in case you have more than one) or volumes one-by-one and backing them up separately, only those with disk errors should fail. The disk report from the KB article will also be helpful to identify which volume contains errors.

Should this not resolve the issue, please collect the system report as mentioned in the article and contact our support team to troubleshoot the issue.

For your future reference, the most useful message in the error stack is always in the very bottom. Searching for "The parameter is incorrect" and filtering by Acronis Backup Cloud would allow you to find the above mentioned KB article.

Let me know if you have any questions.

Best regards,

Fri, 02/12/2016 - 21:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Thank you very much. I actually found that same article and am in the process of going through those steps.

Fri, 02/12/2016 - 22:10