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SOAP 1.1 Fault

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Hi,

I got this error when i try to backup one of my account. Can you help ?

SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
"
Detail: connect failed in tcp_connect()

It's an ESXi agent

Thanks,

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Comments: 7092

Hello Kevin,

Thank you for your posting! "SOAP 1.1 fault: SOAP-ENV:Client[no subcode] Detail: connect failed in tcp_connect()" is a general communication error. The issue is that the Agent for VMware is unable to connect to https://[hostname_or_IP]/sdk address, i.e. to the specified ESX(i) host or the vCenter. Please make sure that the specified ESX(i) host/vCenter is accessible through the network interfaces available to Acronis Agent (via 'ping' command for example). If the issue perists, I would recommend to raise a support ticket.

Thank you,