Unable to backup office 365 mailbox after reinstalling agent

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Forum Member
Posts: 13
Comments: 25

I had installed the Acronis backup agent for office 365 and configured backups for mailboxes in the cloud console which was working.

I subsequently had an issue with the machine on which the agent was installed on and had to rebuild it and re-install the agent and re-register the agent.

I am now no longer able to backup any mailboxes. The console is still displaying all my mailboxes but the "backup now" button is greyed out.

How can I correct this? 

Margaret

Thu, 02/09/2017 - 22:49
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Beginner
Posts: 0
Comments: 20

Hello, Margaret

Generally I would start from checking if same agent instance is still listed in backup console.

It's a normal behavior, that reinstalled agent appear duplicated in backup console, since it receive a different instance & installation ID.

The solution in this case is easy: delete offline agent, wait some minutes.

An alternative here is to use KB https://kb.acronis.com/content/56493 and preserve original Machine & Instance IDs. However I would recommend using it in very rare occasions.

"Backup now" button should become active.

If problem persist, then please contact Service Provider Support for detailed investigation on subject.

 

Regards,

Eugene

Fri, 02/10/2017 - 07:32