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Windows error: (0x800700C1) %1 is not a valid Win32 application

Thread needs solution

i have updated to the last version and error continue.

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_vsa64_10790"}
Message: TOL: Failed to execute the command. Backup plan 'CL009'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_vsa64_10790"}
Message: TOL: Failed to execute the command. Backup plan 'CL009'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_vsa64_10790"}
Message: Failed to execute the command.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"mms_vsa64_10790"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"gtob_backup_command_addon_vsa64_10790"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABAA4
Fields: {"TraceLevel":"1","StepType":"1","$module":"gtob_backup_command_addon_vsa64_10790"}
Message: Step 'Pre-backup command execution' has failed.
------------------------
Error code: 6
Module: 329
LineInfo: 0xB834ECE096B0F45F
Fields: {"$module":"gtob_backup_command_addon_vsa64_10790"}
Message: The pre- or post-backup command has been executed with an error.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"73417128-5DAC-4263-83CD-4332EF280E7B","$module":"mms_vsa64_10790"}
Message: TOL: Failed to execute the command. Executing pre-backup command
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"73417128-5DAC-4263-83CD-4332EF280E7B","$module":"disk_bundle_vsa64_10790"}
Message: TOL: Failed to execute the command. Executing pre-backup command
------------------------
Error code: 1015
Module: 1
LineInfo: 0x858CC05F488A8DC8
Fields: {"$module":"mms_vsa64_10790"}
Message: Failed to run a child process.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"$module":"mms_vsa64_10790","code":"2147942593"}
Message: %1 is not a valid Win32 application

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Posts: 6
Comments: 60

hello, Suporte!

 

thanks for posting again.

The error stack that you have shared indicates that the backup plan of this user contains pre-backup command (read more here).

Execution of this command fails.

Perhaps, the command was intended for Linux devices but the plan is applied to a Windows device?

 

You also said that you have updated the agent but the issue persists. Was it already reported to the Support team for proper investigation? Are you following up on an existing thread?

I just want to see the whole picture.

Let us know what exactly the plan is intended to do, what are the contents of the pre-backup commands. PM me the login name of such user, I may have a look!

Thank you Fedor, the problem was  really on Pre-backup .