ABR 10 Advanced SBS 12497 failed to check licence.licence is deactivated

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 28

I have a problem with the ABR 10 Advanced SBS Version after upgrading to 12497.

When in redefine a task it always shows "Failed to check licence. Licence is deactivated"

All services are running fine and i can access the licence server console and see my licence.

What is going on here?

----------------------------------------------------------
Details
----------------------------------------------------------
Typ: Fehler
Datum und Zeit: 15.12.2010 22:00:19
Backup-Plan: Tägliches Vollbackup
Task: Voll-Backup
Code: 6.553.604(0x640004)
Modul: 100
Besitzer: juwick@SYDNEYFRANCES
Nachricht:
Initialisieren des Servers fehlgeschlagen.
Acronis Knowledge Base: http://kb.acronis.com/errorcode

Ereignis-Code:

----------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------
Details
-----------------------------------------------------------------------------------------------------------------------------------------
Typ: Fehler
Datum und Zeit: 15.12.2010 22:00:19
Backup-Plan: Tägliches Vollbackup
Task: Voll-Backup
Code: 6.553.618(0x640012)
Modul: 100
Besitzer: juwick@SYDNEYFRANCES
Nachricht:
Funktion ist ausgeschaltet.

Fehlercode: 0x640012
FeatureName = "FEATURE_ATIE10_COMMAND_LINE_TOOLS"
Tag: 0x9418A040040A4D4D
Acronis Knowledge Base: http://kb.acronis.com/errorcode

Ereignis-Code:

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Thu, 12/16/2010 - 15:23
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Lutz!

Thank you for finding time to open the thread, and report about the issue. I will be glad to help you.

Looks like Acronis Agent cannot verify the license on Acronis License Server.

Possible causes of the problem:

  • MAC address of the Agent machine has changed;
  • IP address of the Agent or License Server has changed;
  • Agent cannot find License Server by computer name;
  • You have Acronis Backup & Recovery 10 Online installed without a license key - this means that you cannot back up to any location other than the online storage.

In order to solve the issue please

  1. Make sure that correct license server address is used
  2. If everything is fine, revoke the license and apply it again

  3. If the solutions above do not help, do the following:

    • Delete the license from Acronis License Server and add it back;
    • Reinstall Acronis Backup & Recovery 10 Agent on the problem machine. The program will take the necessary license again during installation.

Please find more detailed instructions right here.

Should the problem remain, please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 12/16/2010 - 15:55