AB&R 10 Backup Errors

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Beginner
Posts: 1
Comments: 4

I get the following error tring to backup a folder on another server:

1 Information 6/27/2011 3:00:06 AM Priority changed to Low.
2 Information 6/27/2011 3:00:06 AM Analyzing partition '0-0'...
3 Information 6/27/2011 3:00:07 AM Analyzing partition 'C:'...
4 Information 6/27/2011 3:00:07 AM Failed to create snapshot for backup.
Additional info:
--------------------
Error code: 26
Module: 23
LineInfo: 616ad0806a63018c
Fields:
Message: Failed to create snapshot for backup.
--------------------
5 Information 6/27/2011 3:00:07 AM Create Full Backup
From: \\hamiltonso\S_drive\
To file: "file://192.168.0.25\share\Sleuth-Daily%20Full\Sleuth-Daily%20Full_2011_06_27_03_00_05_976F.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

6 Error 6/27/2011 3:40:37 AM Failed to back up file or folder '\\hamiltonso\S_drive\Magic9\Deployment\Data\Code.ldf'.
Access to the file is denied.

Error code: 0x40014
function = "CreateFileW",
filename = "\\?\UNC\hamiltonso\S_drive\Magic9\Deployment\Data\Code.ldf"
Tag: 0xA8A1022BD18AE058
The process cannot access the file because it is being used by another process

Error code: 0xFFF0
code = 2,147,942,432 (0x80070020)
Tag: 0xBD28FDBD64EDB8BC
7 Information 6/27/2011 3:20:26 PM Failed to back up file or folder '\\hamiltonso\S_drive\Magic9\Deployment\Data\Code.ldf'.
Access to the file is denied.

Error code: 0x40014
function = "CreateFileW",
filename = "\\?\UNC\hamiltonso\S_drive\Magic9\Deployment\Data\Code.ldf"
Tag: 0xA8A1022BD18AE058
The process cannot access the file because it is being used by another process

Error code: 0xFFF0
code = 2,147,942,432 (0x80070020)
Tag: 0xBD28FDBD64EDB8BC: User response: Ignore ⎂All
8 Error 6/27/2011 3:20:26 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Code.ldf
Message: The item was skipped.
--------------------
9 Error 6/27/2011 3:20:28 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Code.mdf
Message: The item was skipped.
--------------------
10 Error 6/27/2011 3:20:30 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Data.ldf
Message: The item was skipped.
--------------------
11 Error 6/27/2011 3:20:32 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Data.mdf
Message: The item was skipped.
--------------------
12 Error 6/27/2011 3:39:20 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Sdata.ldf
Message: The item was skipped.
--------------------
13 Error 6/27/2011 3:39:22 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/Sdata.mdf
Message: The item was skipped.
--------------------
14 Error 6/27/2011 3:39:24 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/SleuthMobile.mdf
Message: The item was skipped.
--------------------
15 Error 6/27/2011 3:39:26 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/SleuthMobile_log.LDF
Message: The item was skipped.
--------------------
16 Error 6/27/2011 3:39:28 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/sleuth_tmp.mdf
Message: The item was skipped.
--------------------
17 Error 6/27/2011 3:39:30 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/sleuth_tmp_log.ldf
Message: The item was skipped.
--------------------
18 Error 6/27/2011 3:39:32 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trncode.ldf
Message: The item was skipped.
--------------------
19 Error 6/27/2011 3:39:34 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trncode.mdf
Message: The item was skipped.
--------------------
20 Error 6/27/2011 3:39:36 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trndata.ldf
Message: The item was skipped.
--------------------
21 Error 6/27/2011 3:39:38 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trndata.mdf
Message: The item was skipped.
--------------------
22 Error 6/27/2011 3:39:40 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trnsdata.ldf
Message: The item was skipped.
--------------------
23 Error 6/27/2011 3:39:42 PM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203b65
Fields: Path : //hamiltonso/S_drive/Magic9/Deployment/Data/trnsdata.mdf
Message: The item was skipped.
--------------------
Task 'Full backup' has succeeded on machine

It forces me to interact with the backup to tell it to ignore all file backup errors. Any help would be appreciated in resolving this issue.

Thanks,

Tom

Mon, 06/27/2011 - 21:19
0 Users found this helpful
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Forum Star
Posts: 88
Comments: 4769

Hello Tom,

Thank you for your post. Let me assist you with this issue please.

It looks as if those files are being accessed during backup creation. I would recommend a couple of workarounds to get rid of those errors:

1. In the backup plan options navigate to file-level backup snapshot and select to always create a snapshot. Please check the screenshot attached to my post.

2. In the same backup plan options you can also go to error handling and select not to display errors.

If it does not help I would recommend to contact our Support team for additional investigation.

Please let me know if you have additional questions.

Thank you.

Attachment Size
68799-96181.jpg 80.75 KB
Tue, 06/28/2011 - 06:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

I did as you suggested and now I get this error message ( I am using latest build 10.0.13545) :

------------------------------------------------------------------------------------------------------
Log Entry Details
------------------------------------------------------------------------------------------
Type: Error
Date and time: 6/30/2011 8:59:44 AM
Backup plan: Sleuth Folder Backup on HamiltonSO Server
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Administrator@HCSO
Message:
Task 'Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002

---------------------------------

Thu, 06/30/2011 - 14:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Tom,

Thank you for keeping us posted!

Unfortunately this error is very common, and doesn't point us at any particular cause of the problem. We'll need the entire logs. Could you please Acronis Info, submit a case with the information attached, and let us know its number?

Let us know if you have any questions, we will be glad to assist.

Thank you!

Thu, 06/30/2011 - 16:08