ABR 10, Connection to Storage Node failed

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi all,

I'm having trouble to set up a new Backup task.
Everytime I try to set the Central Depot as the Destination of the Backup it asks me for the Account to connect with. I give Domainadmin Credentials, but the connection fails:

Errormessage is in german only::

------------
Fehler
----------------------------------------
Das ausgewählte Depot ist im Moment nicht verfügbar. Wählen Sie ein anderes Depot.
---------------------------------------------
Details
Code: 10.092.552(0x9A0008)
LineInfo: 0x9A79F20828BC7E7;

Modul: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Nachricht: Verbinden zum Storage Node fehlgeschlagen.

Code: 10.092.552(0x9A0008)
LineInfo: 0xF9CB46CC20081ED6;

Nachricht: Verbinden zum Storage Node fehlgeschlagen.

Code: 11.337.731(0xAD0003)
LineInfo: 0x67E2725E54112C8E;

Nachricht:

Code: 11.337.731(0xAD0003)
LineInfo: 0x1C13ECEB3832891E;

Nachricht: Fehler: Kann Verbindung nicht einrichten. Prüfen Sie die angegebene Maschinenadresse und vergewissern Sie sich, das der Agent auf dieser Maschine installiert ist. Prüfen Sie auch die Konfiguration der Firewall der Maschine.

-------------

Storage Node and Management Console are running on the same Machine. It is no problem to view Depot Details in the Management Console. There, I am connected as the Domainadmin to the Storage Node / Depot.
I set up new Backup Tasks several times before and it was no problem.
License Server is running on the machine too. It shouldn't be a licensing Problem, I am backing up 3 virtual machines and 1 real machine with 1x BAR Advanced Server and 1 Advancend Server Virtual Edition.
I allready updated the Backupserver, which runs the Storage Node and the Management Console to 13544 but the Problem persists. The Agent on the affected machine is also updated to 13544.

Any help will be greatly appreciated!

Thanks & kind regards,
Michael

Fri, 04/22/2011 - 14:22
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Michael,

Thank you for posting. I will definitely resolve this issue for you.

This error is most likely caused either by the machine's address being incorrect or the machine is unavailable.

I would recommend to check the solution from our KB article and it does not help please collect this report and contact our Support team.

Please let me know if you have additional questions.

Thank you.

Mon, 04/25/2011 - 10:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello Anton,

thanks for your reply.
I checked the Solutions mentionend in the KB Article, but it all seemsy to be fine.
I created AcronisInfo.zip with AcronisInfo.exe and will contact support now.

Thanks & kind regards,
Michael

Mon, 04/25/2011 - 12:42