Skip to main content

ABR 10 Error code : 5

Thread needs solution

Hi, recently I am getting the below error log when I try to do a custom full backup on an external USB drive. Can you pls indicate where the problem lays as I cannot find issue:

GetFileInfo call of FileManager failed.
Additional info:
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bc7e7
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bcb41
Fields:
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21f994
Fields: IsReturnCode : 1
Message: Error occurred while opening the file.
--------------------

Thansk in advance.

0 Users found this helpful

Hello Chris Cassar,

Thank you for posting your message in our forum. I am happy to assist you.

I have searched in our knowledge base and found this article to solve your problem.

The main part in this article is to use the latest available build. As you did not register the product, you possible use a very old build.

If you need additional assistance, you can contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.