AB&R 11 cataloging issue resolution share

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just wanted to share an issue I had that was on going forever. I had two backup plans running on a server and they were completing however, the cataloging of the data was failing and notification were not being sent.

And because of this issue, email notifications were not being sent.

Error details:

Command 'Cataloging data' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_vs
Message: Command 'Cataloging data' has failed.
--------------------
Error code: 1
Module: 388
LineInfo: 31f47c49ad4b4ffc
Fields: $module : gtob_indexer_commands_addon_vs
Message: SQLite library error: code '14'.

After working with support, we still could not resolve the issue. However, the light went on after a support call and I said you know I wonder if it could be registry permissions??!!??
Sure enough, I added read/write permission to HKLM\Software\Acronis and that corrected the issue.

Tue, 08/07/2012 - 13:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 9

Hello Keith,

We have met the following error message before and it was forwarded to the development team for further investigation.
I have a couple of questions for you:

1) what is the Support case
2) what build do you use? where the vaults are located, what will you get if you run a backup manually?

#define SQLITE_CANTOPEN 14 /* Unable to open the database file */ - can you run procmon during cataloging and check what files it is not possible to access and what is the reason:
http://kb.acronis.com/content/2295

In this article you will find the location of main DB in Acronis:

http://kb.acronis.com/content/21734

Please let me know your findings and I will be glad to assist you.

Mon, 08/20/2012 - 22:40
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