ABR 11 is very slow compared to ABR 10

Hello t0nz,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and would like to help you with the matter.

You are right, this behavior is abnormal, and it requires investigation. I have checked all our internal resources, but there are no mentions of a known issue that would match your description. So we'll need additional diagnostic information.

Please gather the following information: 

1. Acronis Info
2. Procmon
3. Description of the exact sequence of steps performed

open a support request with the information attached, and let us know its number. This information should help us to localize the issue, and find an appropriate way to resolve it.

Should you have any questions or concerns, please, let us know, we will be glad to help.

Thank you.

In case of problems with linux-based bootmedia (loading from PXE or whatever) 2) is not applicable and http://kb.acronis.com/content/1637 whould be used instead of 1)

The behavior is not really "abnormal", since we are also using ABR11 and having the same issues (Case #01314244) - and there is no solution yet. Acronis support is asking all the time about version numbers (it should be 17318, are you really sure?), logs, pcap logs, etc., submitting the issues to 2nd level support without any improvements or feedback, when the problems are going to be addressed.

The problem isn't the linux boot image only, the management server is very slow too. Of course the latest build 17318 is used for both, linux boot image and management server.

We are using ABR11 to backup our Windows servers, keeping two full backups (made every sunday) and up to 12 incremental ones from each server (created every day from monday to saturday).

We have splitted our backup image storage to multiple depots, because we thought the amount of backups matters. We had about 25 servers in one depot, browsing and opening the images in archive view took 40 (!!) minutes. After splitting the depots the time for browsing a depot with 7 servers and opening one of the backups still lasts about 10 minutes... We've also disabled the backup catalog without real improvements.

Same problem here. 10 Clients in the Depot (with now about 100 backups, about 350GB raw backup data).

takes about 1 hour just to select a backup. restore of about 40GB data takes 6 hours and more. I forgot my case number - it's useless anyway...

What we've done to speed up the archive views after several hours of investigation - without the help of Acronis Support...

1. We've splitted the depots, so we have a maximum of 7 archives per depot
2. We've reconfigured all tasks - after changing the depot, all task settings were reset...
3. We've uninstalled all ABR10 agents and installed ABR11 agents on all of our servers
4. We've moved away all old images (created with ABR10 agents) to a backup store, so there are only the newly created archives in the depots
5. Additionally we've shrinked the database acronis_cms_cards as written in http://kb.acronis.com/content/12857 and added a scheduled task for doing this every day (table SyncWorkersLog grows by about 400.000 rows a day...)

With up to 14 backups in one depot at the moment, the ABR11 Management Server is quite fast at the moment while browsing the depot. Even the Linux Boot Image is faster (15 seconds for opening an archive)... I will update my posting in a week or so, when there are some more backups in the depots.

At the moment I think Acronis is not really able to work with older agents - as they've written in their kb article http://kb.acronis.com/content/21932 ...

After one week of creating incremental backups every day the performance is still okay. We have up to 7 archives with 9 backups each (2 full, 7 incremental ones) in one depot. Details on this example: It has 7 archives, 63 backups, 400gb (1:1.6 compression rate) and I can open all archives within seconds (like it should be).

I hope this helps other ABR11 users. Good luck.