ABR disk image is empty

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Hi,

colleague of mine has faulty HDD (bad sectors) in his notebook, so we removed it from the notebook and attached it to another desktop PC via SATA.

We installed ABR10 trial on the desktop PC and made an image of partition C: + validation after backup.

Everything passed succesfully with few errors about reading from disk, which was expected as the disk has bad sectors. We've choosed "ignore all".
The image itself has 5GB and since validation passed, we thought its OK.

After notebook came from service with new HDD in it, we tried to restore files from the backup to pre-installed windows, however during restore process ABR10 haven't found any files on the partition image.

The backup has about 5GB. When restoring ABR finds the partition information in the backup (correct size, partition letter, free space), but when I try to restore it, or explore it in windows all I get is Backup folder with empty "C:" folder in it.

I've tried to validate the image again, which passed OK.

Is there any option how can I restore of fix the files from the backup ?

Thanks in advance for your reply.

Thu, 09/02/2010 - 11:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Dear Peter!

Welcome to our Forum and thank you for finding time to report about the issue. I understand your concern and will be glad to assist you.

It's hard to say for sure without the image itself, but looks like the file system in the image is corrupted, which made the file almost unrestorable. As a workaround I would suggest you to try exploring the image.

Should this solution fail to help, we may try solving the issue in our Tech support department: all we'll need is the image created. We'll create an FTP account for you so that you could upload it for us, and our Expert engineers will check whether there's anything can be done with the image to retrieve the data from it.

Should you decide to give it a try, please let me know about it via PM. I will immedately send you the FTP link and contact our Experts for assistance.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 09/14/2010 - 17:04