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AB&R10 AW downgrade to ATIEcho Workstation broken

Thread needs solution

I wish to downgrade and keep using Acronis True Image Echo Workstation. I have read kb article 3175, but when you select downgrade in your account, it states "this option is not available". I'm downgrading from AB&R 10 Advanced Workstation. Please fix your website and make this work as the stated article. Case number 00362799 has been opened for two days with no response.

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Hello,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

I have checked your account. You are correct, the Downgrade tool is not working for you. Most probably, the issue is caused by a glitch of our system. I reported about the issue to the appropriate department. I am sending a serial number to you via private Messages. 

Thank you.

I wish to downgrade and use Acronis True Image Echo Server for SBS 2003 Server. I have read kb article 3175, but when you select downgrade in your account, it states "this option is not available", and has now dissapeared completely for me. I'm downgrading from AB&R 10 Advanced Server SBS with Universal Restore. Your your website does not work for this option. Please can you issue a valid serial for me for this product.