ABR10 Build 10.0.11133
I have an intermittent problem backing up a Windows 2K3 SBS with MS Exchange and SQL Server 2005 installed.
The errors are;
19 Error 29/01/2010 00:01:31
Failed to create volume snapshot.: O⎂K
20 Information 03/02/2010 22:12:11
Failed to create volume snapshot.: O⎂K: User response: O⎂K
21 Error 03/02/2010 22:12:11 Operation with partition 'H:' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xA5695862AAF8E62E
Failed to start creating the volume snapshot. (0x10C442)
Tag = 0x14181C22EF45AF4D
Not enough storage is available to complete this operation (0xFFF0)
code = 8007000E)
Tag = 0xBD28FDBD64EDB8B9
Has anyone any idea what the cause might be?
Regards
Martin Schultz
MSTech
e-mail: martin.schultz@mstech-ltd.co.uk

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Good morning, i have exactly the same problem on a SBS 2008, i followed your instruction but nothing work. I have the last release.
Here the collected data you requested for me.
Attachment | Size |
---|---|
23492-87952.zip | 16.78 KB |
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Hello Emanuele,
Thank you for the provided information.
To resolve the issue please enable Microsoft VSS instead of Acronis VSS. You can learn more on how to do it in this article.
If the issue remains, please disable multi-volume snapshot and disable VSS in the default backup option. Perform a backup and see if the issue remains. This will help to localize the issue.
Could you also please clarify the exact moment when the error message appears? Does it appear at the very beginning of the backup or in the middle of the entire process?
Also please provide us with the sysinfo file:
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
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I used the Acronis Cleanup Utility and reinstalled the product from the ground, it now works fine.
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I am using 11345 and I get this problem intermittently on Windows 7 64 bit workstations. Considering I am running incrementals very often, the failure rate is pretty low, but it still happens. Maybe once a week so far.
I tried using the new Snap API 512, and it did not resolve the issue. I believe I am using whatever default VSS settings are in place.
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Hello Carrol,
Thank you for contacting us.
There are two reasons of the encountered issue:
1) The system doesn't have enough memory to execute the backup. All above actions should reduce the system requirements and can allow to get rid of the error.
2) There is no enough free space on the source partition to place the backup temp files. You can resize the system partition to enlarge the free space available, or reallocate the temp folder specifying the partition that has a plenty size of free space.
Since the error message appears sporadically, I would recommend you to enable Microsoft VSS instead of Acronis VSS, this can solve the issue.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
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