ABR10 - Failied to upgrade from 11639 to 12443

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 2

Trying to update to this latest build and getting this error:

MSI (s) (8C:78) [14:19:29:658]: Note: 1: 1708
MSI (s) (8C:78) [14:19:29:658]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (8C:78) [14:19:29:658]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (8C:78) [14:19:29:658]: Product: Acronis Backup & Recovery 10 Management Server -- Installation failed.

MSI (s) (8C:78) [14:19:29:659]: Windows Installer installed the product. Product Name: Acronis Backup & Recovery 10 Management Server. Product Version: 10.0.12443. Product Language: 1033. Installation success or error status: 1603.

It successfully updated the license server but when it comes to updating the Management server and all other items, it gets to this and fails every time.

Attachment Size
acroniserror.jpg 49.81 KB
Wed, 09/08/2010 - 04:43
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

I have the same issue, similar error in msi log:

MSI (s) (34:B0) [10:11:19:342]: Note: 1: 1708
MSI (s) (34:B0) [10:11:19:342]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (34:B0) [10:11:19:342]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (34:B0) [10:11:19:342]: Product: Acronis Backup & Recovery 10 Management Server -- Installation failed.

License server updated without any issue, but when I try to update the rest of the program I got a prompt stating lsass.exe is using some file and refuse to proceed with the installation. After hitting cancel the msi log generate the same error as above.

Attachment Size
42896-91609.jpg 32.88 KB
Fri, 09/10/2010 - 14:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you very much for your posts. I will definitely assist you.

hcpit,

I am terribly sorry for the inconvenience. After releasing build 12443 we released 12457 with a few hotfixes. I would really appreciate if you can try installing that first and if it fails, in the failed installation window there is a button called 'view log'. Please click on it and an msi log in a .txt file will open. Please save it and send it to me. It will help me understand why the installation fails.

sabin,

During the installation several processes are still in use, that is why you received this warning message. If you click on continue, you can proceed with the installation but the installation will ask for a reboot later on. You can check this article for additional information.

If you are still having issues with the installation, please provide me with an installation log, you can collect it the same way as I mentioned above.

Just in case, if you need immediate assistance, you can always contact our support directly. Please include an AcronisInfo report and an .msi log.

Please let me know if you have additional questions.

Thank you.

Fri, 09/10/2010 - 19:48
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.