ABR10 Virtual Edition - Failed to open the virtual backup

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 2

First error I receive:

Failed to open the virtual machine ([ESX1_DATASTORE1] SBS2008/SBS2008.vmx).
Additional info:
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf6
Fields:
Message: Failed to open the virtual machine ([ESX1_DATASTORE1] SBS2008/SBS2008.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A snapshot operation cannot be performed..
--------------------

Then 2 seconds later:
Task 'SBS2008 - Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf6
Fields:
Message: Failed to open the virtual machine ([ESX1_DATASTORE1] SBS2008/SBS2008.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A snapshot operation cannot be performed..
--------------------'.

I have restarted the virtual machine more then 5 times and still not working...
How I can fix this? This is really urgent, since there is no backup since 1 and half week...

Thank you very much.

Fri, 06/24/2011 - 07:35
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Nick,

Thank you for posting. I will do my best to help you with this issue.

There is not enough information to understand why it occurs unfortunately but you can contact our Support team directly and I am confident that we will get to the bottom of it.

Please include the following reports:

1. AcronisInfo report.

2. Virtual Appliance Logs.

Please let me know if you have additional questions.

Thank you.

Fri, 06/24/2011 - 09:16
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