ABR11 Acronis Bootable CD does not recognise Ext HDD

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I have a new Dell Inspirion 17R (5737) BTX Base Laptop with 4th generation Intel Core i5-4200U Processor running Windows 7 64 bit Professional operating system.
I installed ABR10 and then used my free upgrade to ABR11. I created a Linux based Acronis Bootable CD.
I am using a Seagate 1TB Expansion Ext Portable HDD (Part No 1D6AP3-501) with USB3 to store my backups.
By running ABR11 in the Windows environment I can create a backup of my system to the ext HDD.
However, if I boot from the Acronis bootable media, the program starts OK; the program can see the internal HDD, but it CANNOT see the Ext Seagate HDD. I started the PC normally and booted into windows. Using Windows Explorer, I can see the Ext HDD. I shut down and boot from the Acronis Bootable Media CD and same thing happens - cannot see the Ext HDD. I changed to a USB 2 (older) Ext HDD and same result. I connected to the USB 2 port on the Dell laptop - same result.
I uninstall ABR11 and then reinstall just ABR10. I can see the Ext HDD when I start ABR10 in the Windows environment. I created a backup to the Ext HDD. Using a ABR10 Acronis Bootable Disc I CAN see the Seagate 1TB External HDD!
Seems to be an issue with the the new Dell laptop and ABR11 Bootable disc that is causing the problem. I have created a new Bootable Disc and same result.
Any thoughts on how to fix? Tks

Mon, 05/05/2014 - 07:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Michael,

the situation looks like bootable media of Acronis Backup and Recovery 11 doesn't have needed drivers. As a workaround you can use WinPE-based bootable media. 

It also make sense to check if the issue persists with Acronis Backup 11.5 and if it doesn't to consider an upgrade.

Thank you.

Mon, 05/19/2014 - 17:10
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Tks Anna, I upgraded to a trial Acronis Backup 11.5 and everything works! Tks for your feedback! Michael

Tue, 05/20/2014 - 02:40