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ABR11 Advanced Server backup failure

Thread needs solution

Hi there,

Recently I had purchased several licenses for my company's backup solution. Some of the servers are backup fine but some which was failed and below is the attached failed log.

The Acronis management server is residing on a Virtual Machine where as the backup TIB files destination is on the host system for the Virtual Machine.

All Virtual Machines are joined to my AD DC server but the host machine is not added into the AD list.

All central Vault can be accessible and the remainder of HDD space and information on how many archives can be seen with the credential but based on the error message below, it seems like it is not working.

Hope to have a solution to this issue ASAP.

The version of ABR11 that I am having right now is the latest build 11.0.17318 updated from acronis website.

Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: Command 'Backing up' has failed.
--------------------
Error code: 20
Module: 4
LineInfo: 1bc4f5700638926
Fields: IsReturnCode : 1
Message: Access denied. Check if the access is granted for user 'vmserver.sutlcorp\administrator'.
--------------------
Error code: 20
Module: 4
LineInfo: 9a79f20828bc7ee
Fields: IsReturnCode : 1
Message: Access is denied.
--------------------
Error code: 20
Module: 4
LineInfo: 4d7f75fcde07d55e
Fields: IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Access is denied.
--------------------
Error code: 20
Module: 4
LineInfo: 4d7f75fcde07d55e
Fields: IsReturnCode : 1
Message: Access is denied.
--------------------
Error code: 20
Module: 4
LineInfo: bd01591c540a1402
Fields: function : WNetAddConnection3W
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942521
Message: The semaphore timeout period has expired
--------------------

0 Users found this helpful

Hello MIS Achieva,

Thank you for your post. I will do my best to help you with this issue.

I am sorry for any inconvenience but I would recommend to contact our Support team with this report from that machine where the error occurs in order to save time because it is very difficult to troubleshoot issues in the forum. I am very certain that we will be able to get to the bottom of this problem.

If you need additional help please let me know.

Thank you.

I have same issue, please help to fix