AB&R11 - Failed to create the volume snapshot

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 3

Hi,

Please advice how to fix the below issue. We have the latest build#17437 installed.
We 'd just suddenly receiving notification with failed snapshot ever before we upgrade, but ugrading didn't help.

And let me know if the backup created with this failed snapshot is IN FACT successful.

----------------------------------------------------
1 Information 4/7/2012 10:00:06 PM Command 'Backing up' is running.
2 Information 4/7/2012 10:00:17 PM Analyzing partition '1-0'...
3 Information 4/7/2012 10:00:17 PM Pending operation 151 started: 'Creating partition image'.
4 Information 4/7/2012 10:00:17 PM Create Full Backup
From: Disk '1'
To file: "file://bd***\BD_Backup\DailyBackup_2012_04_07_22_00_16_268D.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

5 Information 4/7/2012 10:01:34 PM Locking partition 0-0...
6 Information 4/7/2012 10:01:34 PM Failed to create the volume snapshot.
Additional info:
--------------------
Error code: 50247
Module: 16
LineInfo: 14181c22ef45b0b8
Fields: $module : disk_bundle_vs
Message: Failed to create the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 50, $module : disk_bundle_vs
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942450, $module : disk_bundle_vs
Message: The request is not supported
--------------------
7 Information 4/7/2012 10:01:36 PM Failed to take a VSS snapshot.
Additional info:
--------------------
Error code: 716
Module: 64
LineInfo: fdc1cbdf2c23342f
Fields: $module : disk_bundle_vs
Message: Failed to take a VSS snapshot.
--------------------
8 Information 4/7/2012 10:05:23 PM Pending operation 151 started: 'Creating partition image'.
9 Information 4/7/2012 10:10:06 PM Pending operation 151 started: 'Creating partition image'.
10 Information 4/7/2012 10:27:37 PM Pending operation 148 started: 'Saving partition structure'.
11 Information 4/7/2012 10:27:41 PM Command 'Backing up' has completed successfully.
12 Information 4/7/2012 10:29:04 PM Command 'Replicating backups/cleaning up archives (1st location)' is running.
13 Information 4/7/2012 10:35:45 PM Backup archive deletion has started.
14 Information 4/7/2012 10:35:45 PM Backup archive deletion has successfully completed.
15 Information 4/7/2012 10:35:47 PM Backup archive deletion has started.
16 Information 4/7/2012 10:35:48 PM Backup archive deletion has successfully completed.
17 Information 4/7/2012 10:35:48 PM Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
Task 'Weekly backup (Always full)' has succeeded on machine 'SERVER_NAME'.
-------------------------------------------------------

Looking forward hearing you soonest.

Erik

Mon, 04/09/2012 - 07:53
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 3

Please advice if this can be fixed by updating the SnapApi driver.

Let me know before I installed it.

Any comment will be greatly appreciated.

Thanks,
Erik

Tue, 04/10/2012 - 09:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Support,

Welcome to our Forum, we're glad to greet you here.

First of all please validate the backup to make sure it's correctly created, and your data is safe. After that please switch the VSS option from Acronis to native Microsoft version (or vice versa, depends on your current settings), and check whether the problem is still present.

If it remains, then we'll need to take a closer look at the issue. I would really appreciate if you could collect the following report from the problem machine and contact our Support team directly with it.

If you have additional questions about your cases feel free to contact us.

Thank you.

Wed, 04/11/2012 - 07:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 3

Hi Yana,

Sorry for late response, basically I was able to validate my backups. I have shifted from Acronis VSS and MS VSS, vice versa, but still it gives me the warning of failed VSS snapshot.

I have submitted all the info to Acronis, but as of now I haven't received any clear solution on this issue.

Please help to fixed this.

Thanks

Tue, 04/17/2012 - 06:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Support,

Thank you for getting back to us with the issue status update.

I've checked your case, and can see that support suggested you to install SnapAPI update. Could you please let us know whether this solution worked for you, and if not, contact me via PM for the instructions on how to obtain SnapAPI logs, we'll need this information for further investigation?

Let me know if anything confuses you, I will be glad to clarify.

Thank you.

Tue, 04/17/2012 - 14:11