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ABR11 - managed machine service

Thread needs solution

My company has been using acronis for many years without too many issues. but recently after upgrading one of out clients clients servers to ABR 11 we cannot open the management console the following error pops up. and yes i have tried restarting the service, but it only stays started for about 2 seconds before stopping again. 

Error

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Cannot connect to 'localhost'.

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Details:

    Code:  11,468,819(0xAF0013)

<u>LineInfo:</u> 0x175E82EA6697B94E;

    Message: Acronis Managed Machine Service is not started.

    Code:  11,337,731(0xAD0003)

<u>LineInfo:</u> 0x90FB8A255B1DF673;

    Message: Error: Failed to establish local connection to Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

    Code:  196,610(0x30002)

<u>LineInfo:</u> 0x37819FD1E1F7A62A;

    Message: 

    Code:  65,520(0xFFF0)

<u>LineInfo:</u> 0xBD28FDBD64EDB8BC;

    Message: The system cannot find the file specified

0 Users found this helpful

Hello Michael,

Thank you for posting. I will definitely help you with this issue.

Please check the following KB article for the solution - If the Acronis Managed Machine Service fails to start with "Error 2: The system cannot find the file specified".

There are several causes for this problem and if the KB article does not help, please collect this report and contact our Support team directly.

Let me know if you have additional questions please.

Thank you.