ABR11(ver. 17318) Network Backup fails (0x009A0005+0x009A0005+0x00040011+0x0000FFF0+0x80070002)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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some of our ABR11 client machines failed to network drive.
(some of machines are ok)

[error code]
: 0x009A0005+0x009A0005+0x00040011+0x0000FFF0+0x80070002

[log messages(translation: korean -> english)]
"can't fined the file specified"
"Invoke for GetFileInfo of FileManager is failure."

[module]
"C:\Program Files\Acronis\BackupAndRecovery\mms.exe"

I tried to back up in local folder and that is successful.
But backup through the network(LAN) is failure at all time.
So I checked Port number(TCP 139, 445, 9876) and then I saw the state of ports is open or established.

I don't know what the problem is.

Wed, 02/08/2012 - 05:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Hello shindeok kang,

Welcome to our Forum, we're glad to greet you here.

Looks like connectivity issues. Could you please send us Wireshark, and Acronis Info?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Fri, 02/10/2012 - 21:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

Thank you Yana,
I attached Wireshark dump captured on our ABR management server.

As you will know if you see that, communication using 9876 seems ok.(3.79 is a client server that registered in ABR management system)
And when I tried to access using telnet to management server(15.15) from client server(3.79), such logs are appeared.
(telnet xxx.xxx.15.15 445 --> telnet access is okay)

But when I tried to back up using Acronis, above issue("can't fined the file specified") is repeated.
* backup target : xxx.xxx.3.79
* storage location:\\xxx.xxx.15.15\a
* Our Acronis: ABR11 (build 11.0.17318)

Moreover, At that time, I can't find any tcp packets about 139, 445 on Wireshark in 15.15.
I will attach the wireshark dump file.

Attachment Size
91257-99421.zip 177.74 KB
Mon, 02/13/2012 - 07:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hi shindeok kang,

thanks a lot for the Wireshark logs. I need to forward them to the development team, but I'll need Acronis Info in addition. Can you send it to me via  PM?  

Thank you in advance for cooperation!

Wed, 02/15/2012 - 17:46