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Acronis 10 ASVE and VMWare VI3 HA and DRS

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Hello,

We plan to use ACRONIS ASVE with :

a physical management server with ACRONIS Console and Server

a VMWare VI3.5 Infrastructure (2 ESX servers, VMotion, HA and DRS).

2 ACRONIS virtual appliance (one by ESX Server).

The goal is to backup all VMs present in VI3.5 but we want to use Vmotion, HA, DRS in case of failure or high cpu consumption.

After some tests, we have this problem :

When we create a backup plan on a HOST/VA or when we create a backup policy applied on a VM, everything is ok and backup succeded. But when we move a VM on the second server, backup for this VM failed. In the group "All virtual Machines" we can see this VM two times (on by HOST/VA).

We try to

create a dynamic group : not OK

We look at the documentation and ACRONIS seem to support ESX3.5. But VMWare DRS and HA are they supported ?

Wich settings should we use ?

thanks in advance

Stephane

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Hello Stephane,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

The program should work in the environment you described.

We have released a new build of the program, please install the latest build (# 11105) and see if the issue remains. If the issue persists, please create the screen shots that illustrate the issue and with the reference to this thread create an e-mail request  here, under Contact us click on the Start here button and follow the step-by-step guide.

We will redirect this request to the QA department.

Thank you.

Hi Stephane,

Did you resolve this query? I am trying to do the same thing, just in the implementation stage, however we have 5 ESX hosts and with HA and VMotion we have guests floating all over the place.

Thanks,

Junior

Hello Junior,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

We have released a new build of Acronis Backup & Recovery 10.0 (build #11133).  Please download and install the latest build. You can learn more on how to download the latest build here.

Thank you.

I tried this with build 11345 and it did not work.

I created a policy to backup a single VM on an ESX host. That VM was on ESX host A. I then vmotioned the VM to ESX host B. The next time the back up task ran it failed with an eror that it is not licensed.

I have two ESX hosts and two virtual edition licenses for the hosts.

Anybody have a resolution for this?

Dear Larry,

Thank you for reporting about the issue. I regret to hear that you have faced this problem and I will be glad to help you with it.

Unfortunately due to the lack of investigation information it is difficult to identify the reason of the problem, so I would appreciate if you could kindly provide us with the additional information.

  1. Please specify us the exact version of the ESX
  2. Provide us with the Virtual Appliance Logs

I would appreciate if you could kindly gather the information mentioned and contact us directly with the results. This data will help us to identify the reason of the problem in your particular environment and provide with the suitable solution.

Should you have any further questions or face any problems with gathering the diagnostic information - just post a comment here and we will definitely help you!

Thank you in advance for cooperation,

I will be waiting for news from you.

Yana,

I guess I need to appologize. Earlier this week I was working on replying to your request and documenting what I have and what I was doing and the results.

To my surprise I was able to move a VM from one host to another and the backup worked!

The only thing I can think of is Anton from Acronis Support remoted into our system and reinstalled the VM Appliances about a month ago. My initial test of moving a VM and see backup fail was before Anton reinstalled the appliances.

So maybe Anton fixed whatever was wrong, but it is working now.

Again I appologize for this.

Larry

Hello Larry!

Thank you very much for letting us know that the issue got resolved! I'm really glad to hear it!

Anyway should you face this issue again or have any concerns - just post a comment, nd be sure you will be provided with assistance!

Thank you!