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Acronis 10 error

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Hi,
I am trying to run an initial backup of my machine but am getting an error just a few seconds after starting the job.

Here are the details. I have tried re-installing the application but still the same error. Could anyone help with this?

Regards
John.

Failed to start 'C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe'.
Additional info:
--------------------
Error code: 8
Module: 218
LineInfo: 600f7166ce397def
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to start 'C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe'.
--------------------

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Posts: 250
Comments: 7092

Hi Johnboy,

I would suggest checking the user rights of the MMS (Acronis Managed Machine service) user. The account should be a member of "Administrators" and "Backup-Operators" groups and should be granted the following rights.  Please also refer to the following article.  

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist. After all changes please test the backup again.

Thank you!