Acronis 10.0.12708 does not detect the Intel Lewisville NIC - Intel® 82579LM

Hello Anlashok,

Thank you for posting. I will definitely help you with this issue.

We have a few options that could get it resolved. Please try one of the following:

1. We just released a new build of ABR10, could you download the bootable media from your Acronis account and check if the NIC is detected?

2. Create the WinPe media to which you can add your NIC drivers.

3. Collect this report from the bootable media and contact our Support team so that we can fix this problem for you.

If you need additional assistance please let me know.

Thank you.

I'm having the same issue that trying to restore to Latitude E6520. Bootable media (b# 13544) is unable to detect Intel 82579LM NIC.

Hello Clifton,

Thank you for your post. I will do my best to help you.

I checked our internal resources and currently we are having an issue with this specific hardware.

If you would like to be updated about the status of this problem you could either contact our Support team or I will post in this thread as soon as I have any information.

Please let me know if you have additional questions.

Thank you.

Hallo,

is there any solution for this Problem. I have the same problem with the new dell e6320 and e6420.

i use the newest version of Acronis build 6696!

Hello Bernd,

Thank you for posting and welcome to the forum. I will do my best to help you here.

I checked our internal resources and did not find any issues related to the machines you mention.

Please collect this report and contact our Support team directly so that we can fix it.

Let me know if you need additional assistance.

Thank you.

Hi,

thanks. I will collect the system report and send. but the problem is the same like the person before me. did you know when the next update is planned with new drivers?

thanks

Hi

So when can we expect an update for this case?
I'm sure we are many out there that wait for it.

And I now that Dell Latitude E6320, E6420 and E6520 have the same NIC and probably many others too.

It's kind of urgent for my company that we get it up and running for this NIC.

hi,

yes you are right. i think that will happens to many users that they use this network card.

bernd

Same problem on a Lenovo ThinkPad X220.

Using the latest True Image Home build #6696 bootable media.

What's the status of the fix?

Thanks!

Hello all,

Thank you for posting.

I would really appreciate if you could collect the following diagnostic information from the bootable media and contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

Hallo,

i send the the information and contact the support. But the answer was very bad. My 30 days free support was over and i have to buy a ticket! And the second answer was i have to wait for an update! But the support dont know whan the next updade comes. I think a lot of peoble have this new intel card in the new laptops and wait for help

Bernd

Hello,

The same problem for me too.
Dell Latitude E6520 with a Intel 82579LM network card

Just bought Acronis to make an image on the network...
Software is useless this way.

Please add network drivers ASAP

Bas

My support also had run out, but I saw that there was a free two-minute support chat, and I did chat with an agent.

The agent was not interested in the diagnostic information which I had collected per Anton's above request.

I was directed to follow several pages of instructions to create WinPE with Acronis plugin, starting here:

http://kb.acronis.com/content/13641

This is a large amount of assembly required to use what is a mainstream Intel NIC. It involves downloading an installation kit, burning an iso, installing .NET, installing an XML parser, installing AIK, unpacking WinPE to a folder, some command line work, burning another iso...

...all I want to do is recover one ThinkPad backup over the network :-(.

I had/have a case with Acronis support and send a linux-report and the only help I got for now was to use PE.
So I made a BartPE-build with NIC-drivers for Intel 82579LM and made a ISO-file of it with Acronis PE-builder and burned it to a CD to boot up E6320 as a workaround untill a new update is made.
I also included two batchfiles, one for create image and one for deploy image.

Link to BartPE: http://www.nu2.nu/pebuilder/

The other answer I got was that it takes a long time to make an update...
I understand that it takes some time to make an update with many new HW, but I don't understand that it can take about 2-3 month to come with an update for this case.

There are hundreds of thousands, if not millions, of machines with this NIC. I too don't understand what the holdup is...

... but if it takes Acronis months to add support for the driver, why can't I in the meantime just stick a thumbdrive with the drivers on into a USB port, boot Acronis, load the drivers, and carry on? This is a much easier solution than the convoluted WinPE route.

So how is it going with an update for Intel 82579LM NIC?

All of Dell's old models are now EOL and we can't order any other than the new models that more or less all have this NIC.
We will have the same problem with Dell Optiplex 790 as well.
And don't tell me to send You a report because I have done that :)

Please Acronis! Come with an update ASAP!

This user logged this call back in 12/05/2011

Arnt Helge Lia
User offline. Last seen 1 day 4 hours ago. Offline
Beginner
Joined: 2011-05-12
Posts: 3

So how is it going with an update for Intel 82579LM NIC?

All of Dell's old models are now EOL and we can't order any other than the new models that more or less all have this NIC.
We will have the same problem with Dell Optiplex 790 as well.
And don't tell me to send You a report because I have done that :)

Please Acronis! Come with an update ASAP!

I cannot see any update about 82579LM NIC for Dell Lattitude E6320. All our new laptops will require this NIC, I do not want build laptops from scratch, can you guys please pull your finger out and get a solution for this.

Thank You

Hello Brendan,

Thank you for the follow-up. Let me assist you with this issue please.

The best way to troubleshoot hardware issues with our software is to contact our Support team directly with this report.

Please accept my apologies for the inconvenience and if you need additional help please let me know.

Thank you.

Hi,
We purchased a Dell Optiplex 790, work stations, but the internal network card model: Intel (R) 82579LM is not recognized either by Acronis is in version 8.5 Enterprise Server and Acronis Backup and Recovery 10.

How can we fix it?

In addition, the backup made with Acronis Enterprise Server 8.5 fails to restore with Acronis Backup and Recovery 10. Also, inside the backup there is a Secure Zone.

Can you help us to solve both problems?
Thanks

Italiano:

Ciao,
Abbiamo acquistato un Dell Optiplex 790, stazioni di lavoro, ma il modello interno di scheda di rete: Intel (R) 82579LM non è riconosciuta sia da parte di Acronis versione 8.5 Enterprise Server che da Acronis Backup and Recovery 10.

Come possiamo risolvere il problema?

Inoltre, il backup fatto con Acronis Enterprise Server 8,5 non riesce a ripristinare con Acronis Backup and Recovery 10. Inoltre, all'interno del backup c'è una Secure Zone.

Potete aiutarci a risolvere entrambi i problemi?
Grazie

I have same problem with Dell Latitude 6420. I use SnapDeploy 3. Is posible add driver for NIC Intel 82579LM Gigabit to SnapDeploy?

Hi Gang, I had the same problem with Backup & Recovery v10. My support was current and I upgraded my license to v11, build 17217 and my Dell Latitude E6520 with Intel 82579LM NIC now works just fine when I boot with the v11 bootable media. Happy cloning!

Hello all,

Thank you for your posts.

I have discussed this issue with our Management team and the best way to resolve it for users of ABR10, ASD3 and ATIH2011 is to contact our Support team.

Please accept my apologies for the inconvenience and if you need additional help please let me know.

Thank you.

Hi Anton.

Is there a fix for this issue? You keep saying to contact support, but for those of us that our support registration is expired on it does not help.

Please advise.

Hi All

I downloaded the beta version from Acronis

Post edited. Please do not post internal ftp links provided by Acronis Customer Central.

This has the 82579LM NIC and it works

Dear Customers,

Our Development has fixed this issue which will be included in the upcoming builds of our software.

I will send a private message to each poster in this thread with the appropriate product link and until the new builds are released, anyone else who has this issue can send me a private message directly so that I can provide him with a link.

Please accept my apologies for the inconvenience and if you have additional questions please let me know.

Thank you.

Thanks Acronis Support,

I downloaded 'Acronis True Image Home 2011 latest build 6868' and my problem is solved.
I can now boot in Acronis mode and transfer files to ftp, because the Intel netcard drivers are there.

Best regards,
Bas