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Acronis 11 Home not completing Backup

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I have recently reinstalled my Windows XP Pro 64bit O.S. and have a problem. The backup runs normally but after completing the backup it starts the (sycronizing operating system) but never completes. It justs keeps running and I can only stop it by rebooting the computer.
I have been using the software for 3 years and have never had any problems until now.

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Hello Mark,

Thank you for posting your question, I will be happy to help.

According to the information you provided, the SnapAPI module freezes at the end of the operation. Since you use Acronis True Image 11 Home, I am providing you with SnapAPI file that can be applied to this version. We should update the module.

- Download SnapAPI update;

- Unpack the archive and run the SnapAPISetup.msi file;

- Go through the wizard screens and hit Proceed to install the update.

You will need to reboot the machine to finish the installation. See if the issue remains. 

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.