Acronis Advanced Backup and Recovery 10 - VSS Issues
We just upgraded from version 9, I've created new backup policies, but for some reason, I can't get the backup to run if I uses Volume Shadow Copy
First it pauses for a unknown reason, and then errors out. Here's the errors I'm getting:
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Log Entry Details
----------------------------------------
Type: Error
Date and time: 10/3/2009 11:21:47 AM
Backup plan: Daily Backup
Task: Full backup
Code: 458,785(0x70021)
Module: 7
Owner: netadmin
Message:
Failed to create volume snapshot.: OK
----------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 10/3/2009 11:22:13 AM
Backup plan: Daily Backup
Task: Full backup
Code: 66,038(0x101F6)
Module: 1
Owner: netadmin
Message:
Operation with partition '0-0' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xA5695862AAF8E62E
Failed to start creating the volume snapshot. (0x10C442)
Tag = 0x14181C22EF45AF4D
Unknown Win32 error (0xFFF0)
code = 8004230F)
Tag = 0xBD28FDBD64EDB8B9
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 10/3/2009 11:22:34 AM
Backup plan: [None]
Task: [None]
Code: 14,286,850(0xDA0002)
Module: 218
Owner: netadmin
Message:
Failed to run the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397ef2
Fields: $module : D:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
--------------------
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Every new products have bugs, they can be a pain in the butt in a production environment though.
Anyone from Acronis reading this?
So is there a known bug with the new snapapi software and VSS?
I sent in a bug report last week after an online chat session - haven't heard anything back yet. Also this forum software doesn't seem to work properly as I am not being notified of thread updates even though I subscribed!
Anyone else having VSS issues in build 11133 or 11055 with the SnapAPI fix? Note it isn't enabled in the default backup options (why - surely this should be the normal setting) - so if people could enable it and try a backup there might be some response from Acronis!
Can not use the MS NTbackup due to VSS Error:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {79079d5c-ef20-4952-b9fc-cfd443b38641} and Name SW_PROV is [0x80040154].
Have to uninstall Acronis agent to get the VSS to work again with MS NTbackup.
I have version BackupRecoveryAdvanced.11105_s_en.exe. To fixed the VSS problem Acronis sent me the file called "SnapAPISetup.msi". Had to install it on each server that has the VSS problem and this will request a reboot.
I had issues with ABR 10 that were not addressed by (paid!) support. They did not even get back to me when I sent a detailed email. (I called to check if they got the email, and they said they'd get back to me in a day -- two weeks ago.)
I gave up and went back to Echo. I had a problem on one of my machines, and was asked to submit a full bug report using their software, etc. I did that, and have not heard from them in over a week? I got a reply here in the forum which worked.
The only email I get from them when I file a case is a request to do their surveys. I have to close my cases because they do not give me answers. Why should I do their surveys? Do I really think they will read those? I'd rather they read the bug issues.
Norton phone & email support is terrible; they do not know their products. However, at least they do get back to you! Their forum is better than this one, likely due to some many users.
I do not like Ghost, and I'm actively looking at other backup software.
Lester
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
We are aware of the problem, our developers are working to create a fix. Meanwhile, please try to create a backup of a separate partition (i.e. don't create multi-volume backups) and see if the issue remains.
Please let us know the results.
Thank you.
we are having the same problem trying to backup hyper-v machines.
regardless whether i choose to disable vss for the backups i still get the same error
is there anything i can do to get a working backup?
Hello Nick,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
What is the build number of your product? Please make sure that you are using the latest build of Acronis Backup & Recovery 10.0 ( it is #11105 for the UK licenses). If the build number differs from the latest one, please download and install the latest build. You can learn more on how to download the latest build here.
If the issue remains, please attach the log file of the failed operation (with disabled VSS) to your next post.
Thank you.
Are these issues related to Hyper-V? Its not been mentioned by any other the previous posters (including me) what platform they are trying to backup.
we are running on 2008 x64 R2, backing up Hyper-V R2 machines, with CSV Storage.
it looks like Hyper-V R2 is not supported in ABR AS VE.
We are having these problems trying to backup CSV volumes, but the problems do not occur when backing up LUN based storage.
I am running 11105 (UK) and support have sent me 11133 to try, which also fails.
We are now looking at alternative products to backup our Virtual Machines, as we cant wait indefinatly for acronis to resolve this.
Oleg,
Any response.... your online
2003 x86 (32Bit) Standard
Happening on all 9 servers we have, and yes we're using the latest build 11105 (or whatever that build # is)
Have now contacted Acronis via live chat twice over the last 4 weeks.
I sent the requested information by email on 2nd October.
Both times I was promised some sort of response/support by email (since I have an active maintenance contact) but both contacts have lead to total silence.
I can't run build 11105 on my system it causes BSODs, if I install the SnapApi patch or upgrade to 11133 I can't use VSS to get consistent backups.
This really isn't good enough and it is very frustrating that even when customers spend time and energy to try to help Acronis to get rid of bugs that should have been removed before release they don't even bother to respond.
When are we going to get a fix? As it stands the software is pretty useless if you can't create consistent images!
Interestingly if I run build 11133 on Vista or Windows 7 I don't have the same problem (ie. it backs up with VSS/multivolume enabled) it seems to be a Win XP Pro SP3 bug (at least for me).
Currently the only way I can backup WinXP systems is to use the recovery CD and boot into the recovery version so that VSS isn't relevant. This is both time consuming and inconsistent when you want to use incremental or differential backups. (It always seems to want to create a free full backup)
PS: The two support reps who promised email response and haven't bothered to follow up are Sanjay Meena and Adnan Siddiqui.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Nick,
I assume that the issues described before your first post have another cause, i.e. they are not related to Agent for Hyper-V and backup of the virtual machines. Sometimes the program fails to create a snapshot with the VSS enabled option.
Nick, I can propose you the following: we expect the new build release in October, 31. If the issue with the backup of CSV volumes is reproduced in the latest build, we will create a case to troubleshoot the issue.
Jason,
Do you experience the issue with the Agent for Hyper-V? Are you ready to give the issue a closer investigation? The investigation should be based on the latest build also.
Thank you.
I have build 11133 installed on Windows 2003 SBS and get the same error;
17 Error 30/10/2009 21:32:20
Failed to create volume snapshot.: O⎂K
18 Information 30/10/2009 21:32:39
Failed to create volume snapshot.: O⎂K: User response: ⎂Cancel
19 Error 30/10/2009 21:32:39 Operation with partition 'D:' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xA5695862AAF8E62E
Failed to start creating the volume snapshot. (0x10C442)
Tag = 0x14181C22EF45AF4D
The device is not ready (0xFFF0)
code = 80070015)
Tag = 0xBD28FDBD64EDB8B9
I have applied SnapAPISetup.msi as directed by Support earlier this evening but still have the same problem.
The Server is an HP Proliant DL380 with RAID 1 and RAID 5 volumes.
Do I have to revert to the Echo Server?
Regards
Martin Schultz
MSTech Associates
e-mail: martin.schultz@mstechassociates.com
I have Case 383155 open with Acronis Tech Support - this has been escallated to "a tier 2 support professional" - apparently they are based in Russia and don't work at weekends (what a joke) - so I cannot backup the system and they will miss the chance to investigate as i will probably downgrade to he Echo Server.
I was promised a call back last night and am still waiting.
This was really poor - I will be speaking to Acronis UK at an approprite level on Monday morning to express my concerns.
Regards
Martin Schultz
MSTech Associates
e-mail: martin.schultz@mstechassociates.com
Using the latest build, but not using Hyperv. I have 9 2003 Physical servers that this is happening on.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Nick,
I assume that the issues described before your first post have another cause, i.e. they are not related to Agent for Hyper-V and backup of the virtual machines. Sometimes the program fails to create a snapshot with the VSS enabled option.
Nick, I can propose you the following: we expect the new build release in October, 31. If the issue with the backup of CSV volumes is reproduced in the latest build, we will create a case to troubleshoot the issue.
Jason,
Do you experience the issue with the Agent for Hyper-V? Are you ready to give the issue a closer investigation? The investigation should be based on the latest build also.
Thank you.
Well, October 31st has came and went. Where's the new build? /sigh I give up.
I am having the same issues, no virtual disks or Hyper-V, just straight up VSS backup of an SBS 2003 R2 server. I was issued a case number three weeks ago, after two weeks I sent another email asking for a status on the case and still have not gotten a reply. I would like to know, from the Acronis Support Team (since I have Premier Support), an E.T.A. on the update that will fix these issues please.
I am tired of not receiving case update or phone calls.
I will be speaking to Acronis UK Corporate management tomorrow.
Had another online chat yesterday with Thangliankhup Naulak.
I had to sit and wait for 30 minutes to get connected (but that is better than 30 minutes on hold on the telephone which even Acronis seems to think is the norm because they post a warning on the website).
He suggested turning off Acronis VSS and using Mircrosoft VSS instead. I tried it but it didn't make any difference B&R10 still couldn't backup with VSS enabled.
He gave me a new version of SnapAPI to try - didn't make any difference.
He promised a reply when I reported back by email
Guess what ....
You got it - deafening silence.
Personally I think B&R10 has thrown Acronis into support meltdown and they don't have any idea why it is a problem. It is madness for a company to release software for businesses in this state. I am starting to look for good alternatives - or maybe I will just retreat to True Image Echo Workstation until the dust settles.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Martin,
I checked our e-mail database, you should have received a response from Tier 2 representative. Please accept our apologies for the delay with the response.
Jason,
We were planning to release Update 1 in October, but our developers have encountered additional issues they have to solve before releasing the update, so the release is delayed. It has the highest priority for us, and all our human resources are working to create a stable build.
Pam,
The appropriate engineer will take care about your case shortly, I will let the respective manager know about the delayed response, we will do our best to prevent this situation from happening in future. We sincerely apologize for the inconvenience you experienced because of such big delay with the response.
Meanwhile, I can suggest you to apply the workaround mentioned by Carol. Please see this article on how to do it.
Also you can use a batch file for suspending Windows services. The entire description and the batch files are available here.
Carol,
Please try to apply the batch file.
We are looking forward to hearing back from you
Thank you.
From my previous post (that you referred to):
He suggested turning off Acronis VSS and using Mircrosoft VSS instead. I tried it but it didn't make any difference B&R10 still couldn't backup with VSS enabled.
I have emphasized the salient point - so suggesting to someone to use the workaround I mentioned is a bit silly since it does not work.
I can understand the point about using a batch file to stop sensitive processes to allow a backup but surely the whole point of VSS is to avoid having to do that!
As far as I can see the only way to use Backup & Recovery is booting from the recovery media so that Windows is not active. Not convenient but at least it works. Or dies it - we only have the software's assurance using verification that the backup is indeed complete and consistent. Personally I haven't got that much confidence any more.
PS: I mentioned it previous but it hasn't been fixed - clicking the "Notify me box" in this form doesn't work. I request notifications every time I post and I have yet to receive a single notification.
Spent well over an hour with tech support yesterday on remote access. They didn't manage to fix the issue but did say that assuming there a re no last minute hitches there should be a new build released on Monday 16th Nov. which will hopefully fix the issue.
He did suggest that it would be worth following the KB article to completely remove all traces of build 11133 and starting with a clean install of the next build.
The manual uninstall article is at:
http://kb.acronis.com/content/2975
be prepared for a fair amount registry editing.
It doesn't seem terribly accurate either as a lot of registry entries your are instructed to remove are not there (at least not on my XP system). Makes you wonder how much is not documented?
I am having the same issue on our machines (server 2003) LATEST SERVICE pack Event id 12292 and Event id 20...
12/11/09 Last post I see on this forum 11/15 - Not a lot of action here... Is Acronis starting to fail as a company? Not a good sign...
Still the same problem with latest service pack and Build 10.0.11345.
Seems to me, that they do not test their newest versions on own equipment? Should not be difficult to find this error in the application eventlog?
Please give us a product without such nasty bugs. We paid a lot of money for that...
I too still have the same problem with latest service pack and Build 10.0.11345.
I am an IT Manager for a mid-sized company, and I've spent over 30 hours with 10 different support technicians and 20 or so additional hours of my own attempting to have a working Backup and Recovery 10 product in a test environment. There is no chance that this software will make it to my production environment. I am truly frustrated and disappointed with the quantity of bugs in this software in combination with overwhelmingly poor support. I have wasted a considerable amount of time and money on this project.
Acronis is simply not ready for the enterprise, which is unfortunate considering the quality of the consumer and standalone backup products that this company releases.
I had similar problems today. I was using Backup & Recovery on Windows 2008 Enterprise x64 and had all sorts of problems. After downgrading my licenses codes, I ripped it all out and installed TrueImage Echo. Everything was working great until I noticed our backup software (Avamar) could no longer backup open files. Sure enough, VSS was hosed and generating the same event log errors mentioned in this thread.
What I found was that Backup & Recovery, when I uninstalled it, did not remove the VSS stuff for it and this was causing the problems. To fix this, I had to remove the registery key for the VSS junk that Backup & Recovery left (but keep the Echo stuff intact). Here is what I removed:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\VSS\Providers\{f782463b-33bb-4043-ad8d-60b728d26a6c}\CLSID]
@="{79079d5c-ef20-4952-b9fc-cfd443b38641}"
Once I removed this and restarted VSS service, the Backup software went off without a hitch.
Nelson
So Nelson, are you saying you trashed backup and recovery and went back to echo as it seems that Backup and Recovery is TRULY NOT ready for prime time?
It somewhat obvious that is what you are stating, but I just want confirmation.
I have to say that technichal support is way out there now, I have worked with Acronis for several years now (while working at small companies as well as fortune 500 companies) and the tech support we are recieving now is sluggish well below what I recieved in the past.
It seems that supports answer for everything is to uninstall the product and re-install... Not what I would expect from a company that had a product they were trying to get into the enterprise market...
That is correct. I had the infamous "Acronis Managed Machine Service is unavaible" error after about two weeks of using the product. Just out of the blue it started happening. Also, the Backup & Recovery product would never overwrite backups. I like to keep ONE backup on a network share for DR purposes that I create once a week. Instead of overwritting the TIB file each week it would create a new file eventually filling up my allocated space. I could figure out how to get it to work how the old versions did it.