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Acronis agent installation on Ubuntu Server 13.10 x64

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Hi,

I am trying to install the ABR 11 agent on to Ubuntu Server 13.10 x64. The kernel version of this server is 3.11.0-20.

The installation has completed and the machine has been successfully registered on the management server. The SnapAPI version is 2.6 and the compilation of this module failed during the agent install. My attempt to compile the module manually also failed.

The command used was;
dkms build -m snapapi26 -v 0.7.64 --config /boot/config-3.11.0-20-generic --arch x86_64

The dkms log is;
------------------------------------------------------------------------------------------
DKMS make.log for snapapi26-0.7.64 for kernel 3.11.0-20-generic (x86_64)
Fri May 9 10:14:41 EST 2014
make: Entering directory `/usr/src/linux-headers-3.11.0-20-generic'
CC [M] /var/lib/dkms/snapapi26/0.7.64/build/snapapi26.o
/var/lib/dkms/snapapi26/0.7.64/build/snapapi26.c:8:7: warning: "HAVE_LINUX_AUTOCONF" is not defined [-Wundef]
#elif HAVE_LINUX_AUTOCONF
^
/var/lib/dkms/snapapi26/0.7.64/build/snapapi26.c:29:24: fatal error: asm/system.h: No such file or directory
#include
^
compilation terminated.
make[1]: *** [/var/lib/dkms/snapapi26/0.7.64/build/snapapi26.o] Error 1
make: *** [_module_/var/lib/dkms/snapapi26/0.7.64/build] Error 2
make: Leaving directory `/usr/src/linux-headers-3.11.0-20-generic'
------------------------------------------------------------------------------------------

Is the SnapAPI module supported on this kernel?

Are there other steps I can take to get the SnapAPI module compiled?

Thank you for your help and advice.

0 Users found this helpful

Snapapi supports kernel 3.11 starting from version 0.7.75 that is included in Acronis Backup 11.5 Update 2.

Thank you Fedor. I appreciate your help.

When I upgrade the agent from 11 to 11.5, should I un-install 11 and install 11.5, or install 11.5 over 11?