Acronis Backup and Recover 10 update 3 and relay email alerts

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have recently had issues trying with notifications on backup jobs when they complete.

Our environment uses Exchange 2010 and the IP of the Management server is entered into the relay.

I have noticed some of the notification work and most do not. This is because the servers that are working have IP's entered into the relay for other applications. Does Acronis send notification emails from each client? If so why doesn't it send from the central management server when all of the logs are housed in the local database?

This forces me to add all servers into the allow relay list and our security policy does not allow that.

Wed, 04/06/2011 - 21:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Dominic,

Thank you for posting and welcome to our forum. I will do my best to help you with this issue.

E-mail notifications are sent from each client. Unfortunately it is not clear at the moment why this issue occurs but I would like to provide you with some additional resources that could be useful to you:

1. Acronis Backup & Recovery 10: Setting Up E-Mail Notifications

2. Acronis Backup & Recovery 10: Setting Up E-Mail Notifications through Microsoft Exchange Server 2010

3. E-mail Notifications Fail in Acronis Backup Products

If you are still having issues with e-mail notifications please contact our Support team directly with the following diagnostic information:

1. AcronisInfo report.

2. Wireshark logs.

3. Screen shots of all the E-mail settings

If you need additional help please let me know.

Thank you.

Thu, 04/07/2011 - 07:57
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