Acronis Backup and Recovery 10 Build 13544 Hanging does not run USB 3.0

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just received a new Dell E6520 Laptop. After backing up the drivers off the machine. I attempted to re-image the drive using Acronis Backup and Recovery 10 Build 13544 using the bootable ISO image that can be downloaded from the website. When I attempt to perform a recovery off an external USB drive (in which I've tried two different one's), it detects the archive, and backup image. It looks like it's going to start okay, and then goes to "Running", but never shows a progress bar or anything. If you hit cancel, it never stops, you have to hit cancel twice, and then it B&R acts as though it cannot see anything again on the USB drive until a reboot is performed. I believe that this laptop is using USB 3.0 ports.

Dell Latitude E6520
Intel Core i3-2310M, 2.10 Ghz, 3 MB Cache
4.0 GB DD3 1333Mhz SDRAM
nVida NVS 4200M 512MB DDR3 Graphics Card
240GB 7200 RPM Hard Drive

I have tried going into the BIOS and adjusting configurations such as SATA mode operation, boot sequence, usb power saver settings, etc.

I have also tried using older versions of Acronis. My next step was to see about trying to image the drive via CrossOver Cable to see if it's the USB 3.0 ports that might be causing a problem.

I have ran into a problem where occasionally Acronis Backup and Recovery when booting from the CD gets hung up when a USB Mouse and USB External Drive is connected. Usually, if I disconnect the USB mouse, Acronis will run without problem using the laptop's built in touchpad.

Any assistance on getting Backup and Recovery Workstation 10 build 13544 would be greatly appreciated?

Thu, 04/28/2011 - 12:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

OK, so this is very strange, I tried running it again, and let it go for about an hour...The progress bar never changed from Running, but apparently it was running in the background, because by fluke luck, I accidentally rebooted the laptop and missed hitting F12 to choose the CD drive as being the boot device and it launched my image.

So perhaps there is something wrong with the Progress Bar meter?

I looked in the log file and got

http://kb.acronis.com/errorcode
Event Code: 0x00040007
Code: 262,151(0x40007)
Module:4

I tried looking up this error in a variety of ways, and never saw a KB referencing this error code.

I would still like to understand why it didn't perform a restoration...

Thu, 04/28/2011 - 16:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

Any solution to this? I am having the same problem.

Fri, 04/29/2011 - 13:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you for posting and I will do my best to assist you.

If this issue occurs with build 13544 using the bootable media I would recommend to contact our Support team directly so that we can resolve this issue for you.

Please include this report from the bootable media.

In case you have additional questions, please let me know.

Thank you.

Tue, 05/03/2011 - 11:51
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