Acronis backup to DFS - can't login to DFS

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Hi,

I'm evaluating Acronis Backup Server (11345) and have a small question. I'm try to setup backup destination (vault) to DFS folder, but I can't connect to it. When I try to open it as \\DomainName\DFS - Acronis asks about username and password. I enter username/pass in various formats (only username, domain\username, username@domain) - but Acronis don't accept them, asks about them again and so can't login to DFS. If I try to connect to DFS as \\ServerName\DFS - problem are same.

Meanwhile, on the same computer if I open Explorer and enter path "\\DomainName\DFS" or "\\ServerName\DFS" - I see all DFS folders successfully and without any username/pass prompts. Logged in user and user credentials in Acronis backup job are same.

Any other network path in Acronis are open successfully (after entering same username/pass).

What I do wrong and how I can setup Acronis backup destination (vault) to some of DFS folders?

ps: sorry for poor English.

Thu, 05/06/2010 - 10:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Yuri!

Welcome to Acronis Forum! Thank you for joining us! I completely understand your concern and will be glad to assist you.

I have carefully checked our internal resources and find no mention regarding such types of issues, so I assume that somehow it suffers from the lack of permissions. In order to localise the issue, could you please

  1. try to access the target folder using full UNC path
  2. make sure you are accessing the folder with domain administrator credentials or at least with User that has full permissions for this folder
  3. if possible, set full access to everyone for that particular folder
  4. follow the Solution section described in this article - it may help to resolve the issue as well

Should the issue persist, we will need to take a closer look at the issue. Could you please gather the following information:

  1. Acronis Info
  2. Wireshark output

After that please submit a support request and let us know the case number. Should you have any additional questions or concerns - please, do not hesitate to share them with us, we will be glad to help!

P.S. Don't hesitate to use Russian in case it is more comfortable for you.

Thank you!

Thu, 05/06/2010 - 11:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Yana,

Sorry for delay with answer. I try steps 1-4 but they don't help solve issue.

I collect data with Acronis info and Wireshark, but I can't create support request - when I select "I use trial version" and select "Backup&Recover 10 for Windows Server" - I receive error message "We don’t have a valid registration of your trial product". When I go to My products page on My Account - I see "Acronis Backup&Recovery Server for Windows Trial (Russian) 1 license(s)". I suppose problem is in "Russian" words in product name? But when I try to download trial from English website, no new keys generated and no new products (without "Russian") added to my account.

Wow! I submit key for Russian version in "register product" section - and now I can submit ticket :)
But I can't find case number. Where I can find it? (I receive only message "case created" and no any case numbers)

Tue, 05/11/2010 - 16:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Oh, I receive email with case number:

We are sending you this letter to assure you that your message has been received, and a new case 00687144 was created.

Tue, 05/11/2010 - 16:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi,

I have the same issue. I have installed an evaluation version of Acronis Backup and Recovery 10 on a Windows 2008 R2 server.
I cannot access our backup location via DFS. Accessing the DFS destination using it's UNC path works with the same user ID and password.

It would be nice to post your case progress here.

Thank you
Thorsten

Fri, 01/14/2011 - 11:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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And I have the same. I know than in ATIES ECHO backup on DFS destination working good. But in Acronis Backup and Recovery 10 it can't explore DFS folder. Does this problem have some solution?

Tue, 07/19/2011 - 19:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 2

And I have the same. I know than in ATIES ECHO backup on DFS destination working good. But in Acronis Backup and Recovery 10 it can't explore DFS folder. Does this problem have some solution?

Tue, 07/19/2011 - 19:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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It's a shame that Acronis doesn't do anything to solve this issue. We're using ABR10 and are not able to use DFS destination. I'm considering moving to another vendor.

Thu, 01/19/2012 - 11:12