Acronis Backup Issues
1) checked "Where To Back Up" column the Archive is showing as "Cannot Obtain information Because Cannot Get Access to Location"
Comments: This option is always back to original although I have selected the location
2) The password for the username and password always missing after I have saved it. See attachment.
Please assist, many thanks
Regards!
Raymond
I have the same issue, which is NOT about the display of the password, but about not getting access to the archive, even though initially having supplied valid credentials.
I works for a while, then stops, and the credentials are then missing, and it's impossible to supply them again, because even valid ones will not be accepted.
Checking the supplied credentials takes maybe 5 minutes, which is way too much also.
Hello all!
Thank you for finding time to open the thread regarding this question and many thanks to dev-anon for assistance!
Raymond, Claus, I completely understand your concern, but unfortunately due to thelack of diagnostic information it is hard to identify the exact cause of the problem.
Could you please kindly try changing the backup location, and in case the issue persists or you do not have an opportunity to do it, gather the following data:
- Where backup is located
- Acronis Info
- Screenshot of the error
After that please kindly contact support directly with the informaiton attached. Keep in mind that should there be any procrastination with the reply you can always specify us the case number, and we will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you in advance for cooperation and understanding!