Acronis Backup & Recovery 10 Agent Fails to Install

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Comments: 2

When I run the Acronis Back & Recovery Install on a Windwos Server 2008 R2 server I get this warning:

Acronis Backup & Recovery 10 Agent
Code: 014417921
Line tag: 0xeb6e2a6f8b27671a
Message: The operation of adding the machine to the management server has timed out.

The rest of the installation completes just fine. But when I go to manage the local machine it throws and error saying the service isnt started. I go to services and sure enough the service isnt started. So I start it, but within a minute or two it stops. Any ideas?

Wed, 10/20/2010 - 15:33
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Hello Kyle!

Thank you for finding time to join us on Forum, we're glad to greet you here. I understand your concern and will be glad to help you.

Unfortunately due to the lack of information it iis hard to identify the exact cause of the issue. So this situation requires investigation.

Please gather the following information:

  1. MSI log
  2. Event logs from the problem machine (Start -> Run -> Eventvwr.msc)
  3. Windows System Information

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 10/22/2010 - 11:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for looping back. I ended up contacting support. THey couldnt identify the problem right away either. We were able to install the software on a seperate server and it worked jsut fine. Go figure. We ran into another issue with indexing now. But I wills tart a separate thread for that.

Mon, 10/25/2010 - 13:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 8

I am having this error as well.

Considering...
- Acronis seems to engage in the practice of distributing software they don't actually bother to to test first.
- It only happens when my 32bit Windows 7 machines try to register themselves with a management server running on 64bit Windows 7.

...I'm going to hazard the guess that no one in the crack QA team bothered to think that this would in any way be a totally obvious use case that maybe they should check. Sigh.

I realize I will probably get a response asking me to collect logs, but I have a better idea. How about Acronis' QA department tries to reproduce the error themselves, first. The steps to reproduce are above. Unless they want to start paying my hourly rate to test their software for them.

Thu, 03/17/2011 - 10:36