Acronis Backup & Recovery 10 cannot detect secure zone

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

I have an ASZ partition which I have been using for months (and I can still see and access files within it with partitioning software) but my B & R 10 software can't detect it, and my backups haven't worked for a couple of days. When I start the software, it goes from "Detecting Acronis Secure Zone" to "Create Acronis Secure Zone".

I need to use the one that already exists and has my backups from the past 8 months.

Wed, 07/20/2011 - 15:31
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Phil

Please could you let me know your support ticket number and I will try and contact someone at Acronis for you to ensure it gets looked into.

Mon, 07/25/2011 - 01:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Phil

Thanks for the case number!

I just did a live chat support call with Acronis support about this case and I've been told Acronis requested some log files of which you have sent them today (around 8-9 hours ago)

Acronis will review those log files and be getting back to you shortly, they will also escalate this case.

Please feel free to also use the Live chat option to follow up on support cases or you can also phone support direct if you are having issues: http://www.acronis.com.au/support/contact-us.html

All the best.

Mon, 07/25/2011 - 23:35