Acronis Backup & Recovery 11 Bootable Media Builder license key

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 0

I am trying to upgrade from Acronis Backup & Recovery 10 to 11 .
I have downloaded the file : ABR11A_17217_en-US.exe from Acronis.

I called customer service, and the Acronis technician managed to not only not install version 11, but to whip-out my version 10 installation as well, after 2 hours on the phone. This person was the most unhelpful technician I have ever encountered. After this it was impossible to even install a fresh copy using the ABR11A_17217_en-US.exe file.

On my own - I then unpacked the Acronis Backup & Recovery 11 instillation files and installed each component using the .msi files. I installed the
AcronisAgentCore.msi
AcronisAgentWindows.msi
AcronisManagementConsole.msi
AcronisLicenseServer.msi

Everything now appears to work except that I can not install the Acronis Backup & Recovery 11 Bootable Media Builder:
AcronisBootableComponentsMediaBuilder.msi

When I try to install it asks me for a license key.

I have seen in the forum that there is an en-EU version that solves this problem.
Can you
1) either send me a link to this version or
2) can you please send me a license key that will allow me to install the Bootable Media Builder ?

Looking forward to having this feature work.
David

Tue, 07/19/2011 - 15:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello David,

Thank you for your post and welcome to the forum. I will certainly help you with this issue.

In order to install the Acronis Media Builder component you need to provide your ABR11 license key. Please let me know if it is accepted or not. Could you also check the digital signature of the installation file to make sure it is the most current one? I will follow-up with a private message and provide you with a unique link so that you can download the latest update with the hotfix.

I also forwarded your feedback support to our Management team and I am certain that we will resolve this issue.

Please let me know if you have additional questions.

Thank you.

Wed, 07/20/2011 - 10:10
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