Acronis Backup & Recovery 11 Server for Windows Error code: 0x70021

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 8
Comments: 2

Windows server 2003
Acronis 11 - biuld 11.0.17318

Daily backup on standard GFS.

What causes this error ?

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 26/01/2012 10:07:28 PM
Backup plan: [None]
Task: [None]
Code: 66,038(0x101F6)
Module: 1
Owner: acronis80d0536c7eaca
Message:
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0xDF81DA2C74EC5084
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 53,501,035 (0x3305C6B)
Tag: 0x14181C22EF45ADCE
The request is not supported

Error code: 0xFFF0
code = 2,147,942,450 (0x80070032)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39287
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0xDF81DA2C74EC5084
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 53,501,035 (0x3305C6B)
Tag: 0x14181C22EF45ADCE
The request is not supported

Error code: 0xFFF0
code = 2,147,942,450 (0x80070032)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec5084
Fields:
Message: Failed to create volume snapshot.
--------------------
Error code: 50254
Module: 16
LineInfo: 14181c22ef45adce
Fields: blocks : 53501035
Message: Failed to set snapshot bitmap.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942450
Message: The request is not supported
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070021+0x0010C44E+0x0000FFF0

--------------------

Thu, 02/02/2012 - 23:54
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Ed,

thanks for reporting about the problem.

The issue's obviously related to the snapshot drivers, but might be caused by several causes: either the snapapi drivers installation, or the errors on the target drive.

Please do the following: 

  1. Go to Start -> Run -> cmd
  2. Issue the following command :
    chkdsk /f /r
  3. Press Y when the command line offers you to run the diagnostics on the next boot up
  4. Restart the machine

Windows will check the drives for consistency and fix errors if any.

If it doesn't help, please install snapapi update from this link: https://kb.acronis.com/sites/default/files/content/2006/07/2159/snapapi…

Please note that this snapapi version is suitable for ABR10/11 and ATIH2010/2011 only.

If the problem still remains please send us Acronis Info. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mon, 02/06/2012 - 21:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I found this answer on another site and it worked for me.

Stated receiving this error on a client’s server about a week ago. After hunting around found that the “Acronis VSS Provider Service” was started, disabled it and bingo works again.

Fri, 05/25/2012 - 17:10