acronis backup & recovery advanced server
If i run de program and connect to the server the application tells me that there are three backup plans. When i click on it i become a new screen. Here the apllication doesn't show the plans. Therefore i have tryed to update to version 12497. After installation and restart the program i still see in help info version 11105. What can i do to fix this problem, because the log says that mmc.exe can't serialize. Help. Thanks
Hello Meine Oegema!
Welcome to our Forum, we're glad to greet you here! I understand how frustrating the situation can be, and will be glad to help.
Unfortunately due to the lack of sufficient diagnostic information it is hard to say for sure what went wrong, so this situation requires investigation.
Please gather:
- Acronis Info from the problem machine
- Exact sequence of steps performed
- Screenshots of the issue
After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!