Acronis B&R 10 Workstation Agent Update Fails
DETAILS
=======
Code: 06442537
Line tag: 0x394351065f8e4bad
Message: Installation error.
Suberror
Code: 013795829
Line tag: 0x851efe822fcbb512
Message:
http://kb.acronis.com/errorcode/
Event Code: 0x00624E29+0x00D281F5
Yields no report
build 10.0.13544
to
10.0.13762

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Got the same error today while trying to update from version 13544 to 13762.
All messages are the same as John McGlaughlin got...
Is there a workaround for this error?
Best regards
Torsten
Additional information: seems that the software doesn't run stable as before the update was tried. I'm not able to change the task - a different error is displayed after pressing the save-button.
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I received the same error trying to do the upgrade. I've attached the files you requested above. This is an XP Profession PC. I was able to do the upgrade on my Windows 7 PC.
Attachment | Size |
---|---|
85015-98518.docx | 491.54 KB |
85015-98521.txt | 12.68 MB |
85015-98524.nfo | 1.9 MB |
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MSIGEN:MsiManagedMachineServicePrepn: detected mms user: LocalSystem
and after that
1: MSIGEN:GrantUserPrivileges: Failed to grant priviledge 'SeServiceLogonRight' to user 'TDM-Lab2\LocalSystem' with error code '1780'
Change user that runs Acronis Managed Machine service to something convenient (like administrator), see http://kb.acronis.com/content/10555
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