Acronis B&R 11 - Unreliable backups, conflicting error logs

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 4

Coming from competing product Symantec System Recovery 8/9/10/11 we decided to try out Acronis Backup & Recovery 11 since it had many features that were lacking in SSR.

What a mistake it has been.

I setup several servers for testing and we get strange error logs, conflicting error logs, odd emails, double/triple emails.

I will break this down after searching the forums and finding tens of the same complaints with zero resolutions:

Server1
Job Decription: Server1 has a Data partition on E: that has all our data.
Email error log from last night.

1 Information 4/21/2012 7:00:13 AM TOL: Command 'Backing up' is running.
2 Information 4/21/2012 7:00:19 AM Create Incremental Backup
From: E:\data\CBT Training Videos\...
To file: "file:J:\acronis\DATA-Backup\DATA-Backup_2012_04_01_00_26_37_004F20.TIB"
Compression: Normal
File Split: 4.340 GB
Exclude: Hidden files, System files, Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

3 Information 4/21/2012 7:05:45 AM Error occurred while reading the file.
Additional info:
--------------------
Error code: 1
Module: 4
LineInfo: 7ceb2cdc9fb1204a
Fields: function : ReadFile, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Error occurred while reading the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942406
Message: The handle is invalid
--------------------
4 Error 4/21/2012 7:05:45 AM Cannot perform this operation in quiet mode.

Error code: 0x103F1
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0xFDC1CBDF2C2336D2
Error occurred while reading the file. The handle is invalid

Error code: 0x40001
Tag: 0xFDC1CBDF2C2336D3
Task 'Incremental backup' has failed on machine 'SERVER'.

Question: Since we are backing up E: and ONLY E: WHY are we getting "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0xFDC1CBDF2C2336D2 - And error on the C: drive?!?!?!!?

On that same server, the Error Details state:
TOL: Activity replication has been cancelled.
Additional info:
--------------------
Error code: 33
Module: 309
LineInfo: 2e7e9e174f1fb6dd
Fields: TraceLevel : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: TOL: Activity replication has been cancelled.
--------------------
Error code: 1
Module: 309
LineInfo: 997a6f2085ead064
Fields:
Message: TOL: Process 'service_process.exe' has failed.
--------------------

What is this cryptic nonsense?

Sat, 04/21/2012 - 17:06
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

first,

WHY are we getting "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"

It's a name of executable that generated the error, not data file being backed up.

'The handle is invalid' error during file incremental backups seems to be a bug that was fixed in the latest update, build 17437
http://forum.acronis.com/forum/28970#comment-91522

Sat, 04/21/2012 - 19:39