Acronis Command line Strange Error

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Beginner
Posts: 4
Comments: 4

Hi,

I've been struggling with a strange issue when using the command line tools.
After one machine is rebooted, when I try to import a plan xml I get the following error:

"C:\Program Files\Acronis\CommandLineTool\acrocmd.exe" import pan --loc=C:\windows\temp\xxxx.xml
An error occurred while executing the command.
Error code: 0x1510008
$module = "acrocmd_vs"
Tag: 0x7A8E520180FDC06B
Failed to connect to Acronis Backup & Recovery 11 Management Server.
Error code: 0x1510049
$module = "acrocmd_vs"
Tag: 0x48BEC8636233BFE4

I've check all Acronis services and they are up and running. I'm also able to stop and start the Acronis Manage service without any problem using the mms or the net stop/start command.

The strange thing is that after opening the Acronis Management Console and close it everything starts working and the plan is imported with success.

On the eventviewer I also check that are some error messages associated this service start after reboot:

"The Acronis Managed Machine Service service terminated unexpectedly. It has done this x time(s). The following corrective action will be taken in 0 milliseconds: Restart the service."

The service is running under the .\Acronis Agent User account.

Thanks
Eduardo

Thu, 01/17/2013 - 10:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Eduardo Barbosa,

Thank you for posting this issue in our forum. I am happy to assist you.

Please check the syntax of the command. I am not sure, if you have done a copy error by using the 'plan' parameter or you have used this command line including the word 'pan' instead of 'plan'.

The command should look like: 

acrocmd import plan --loc=c:\windows\temp\xxxx.xml

There is no need to write the complete path to the acrocmd.exe. But if you have to use it, then you can write it without quotation marks, like this:

c:\program files\acronis\commandlinetool\acrocmd.exe import plan --loc=c:\windows\temp\xxxx.xml

You can find more information about the usage of this command in the user guide.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thu, 01/17/2013 - 10:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 4

Hi Peter,

Please read the original email carefully and you will see under what situation is working and not, this problem has nothing to do with improper syntax commands.
Obviously the pan was a typo writing the email and too be honest I was expecting a better feedback from Acronis staff.

Thanks
Eduardo

Thu, 01/17/2013 - 22:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Eduardo Barbosa,

Thank you for your reply.

I am sorry, that my first answer does not fill your expectations. Please be aware, that in the Terms of Use we defined, that this forum is driven by the community (see the third point). 

The behavior indicates that you should add the credentials parameter to your command (--credentials=<user name>,<password>) in order to access the Acronis Management Server sucessfully.

Can you provide the information, what build of Acronis Backup & Recovery you are using?

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Fri, 01/18/2013 - 07:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.