Acronis Managed Machine Service 10 (Agent Stopped)

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Posts: 3
Comments: 1

Dear All

Bg: Server 2008R2 SP1
symptons: the 10.11345 MMS shutdown automatically.

Fail to install an updated version.

Could anyone help.

Property(S): ProductToBeRegistered = 1
MSI (s) (68:C0) [10:32:26:965]: Note: 1: 1708
MSI (s) (68:C0) [10:32:26:965]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (68:C0) [10:32:26:965]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (68:C0) [10:32:26:965]: Product: Acronis Backup & Recovery 10 Management Server -- Installation failed.

MSI (s) (68:C0) [10:32:26:965]: Windows Installer installed the product. Product Name: Acronis Backup & Recovery 10 Management Server. Product Version: 10.0.13762. Product Language: 1033. Manufacturer: Acronis. Installation success or error status: 1603.

MSI (s) (68:C0) [10:32:26:980]: Deferring clean up of packages/files, if any exist
MSI (s) (68:C0) [10:32:26:980]: MainEngineThread is returning 1603
MSI (s) (68:08) [10:32:26:980]: No System Restore sequence number for this installation.
=== Logging stopped: 12/27/2013 10:32:26 ===
MSI (s) (68:08) [10:32:26:980]: User policy value 'DisableRollback' is 0
MSI (s) (68:08) [10:32:26:980]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:08) [10:32:26:980]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:08) [10:32:26:980]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:08) [10:32:26:980]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:08) [10:32:26:980]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (68:08) [10:32:26:980]: Restoring environment variables
MSI (s) (68:08) [10:32:27:011]: Destroying RemoteAPI object.
MSI (s) (68:F8) [10:32:27:011]: Custom Action Manager thread ending.
MSI (c) (40:A4) [10:32:27:027]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (40:A4) [10:32:27:027]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/27/2013 10:32:27 ===

Rgds

Fri, 12/27/2013 - 03:51
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