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Acronis Managed Machine Service crash

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Hello everyone,

i have installed the Acronis Windows Agent on a 2008 R2 Server, the Service crash every 5 Seconds.
i unistalled and installed the Agent serval times, but the error are still there.

Windows say's to me:
Name der fehlerhaften Anwendung: mms.exe, Version: 11.0.0.17440, Zeitstempel: 0x50050188
Name des fehlerhaften Moduls: mms.exe, Version: 11.0.0.17440, Zeitstempel: 0x50050188
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00456553
ID des fehlerhaften Prozesses: 0xfb0
Startzeit der fehlerhaften Anwendung: 0x01cdfdff01814a8d
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Berichtskennung: 4020eda3-69f2-11e2-88e3-0025900584cf

anybody can help me?

0 Users found this helpful

Hello Allweier Präzionsteile GmbH,

Thank you for posting this issue in our forum. I am happy to assist you.

Does the error occur after an update from previous build? If yes, please follow this article from our knowledge base to fix the problem. If this does not match or fix the issue, please check if you are running the Acronis Managed Machine Service under an administrative account. Find more details about in this article from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.