Acronis, Please Approve our Refund!!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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First of all, I can't stand companies with such poor business practices..

We ordered the software by mistake, big mistake. We tried to cancel order before it was delivered, they told us the order was canceled. Then it was delivered anyway including a huge bill. Now they won't approve the return\refund. We never even installed, downloaded, or used the license.

If anyone at Acronis cares about their customers, please approve the refund request. Acronis Invoice Nbr: CCH-003279

Fri, 12/18/2009 - 19:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Kathy!

Please accept our apologies for the inconvenience with the refund you have faced, we will surely be glad to help you with it.

Unfortunately the Invoice Number is not sufficient for us to find the purchase made, so could you please kindly specify me via PM either the e-mail address the purchase was made to or the order id as far as I couldn't find anything related to your account? 

I will be looking forward for your reply!

Thank you in advance for cooperation!

Mon, 12/21/2009 - 15:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello, I sent you a PM with the email address used for the order. We have been trying to get Dell\Acronis to refund the order for a few months now. The order was canceled with Dell prior to being delivered via email. Dell confirmed that the order was canceled. Unfortunately, Acronis delivered the order anyway and Dell says that Acronis will not approve the refund!!!!!!! I even faxed the letter of destruction to Acronis but they won't approve it without a matching PO! We never downloaded or installed the software.

Apparently all acronis cares about is money, not customers.

Wed, 12/30/2009 - 16:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Kathy,

Thank you for sending me the PM with the details.

It wouldn't be difficult to return you money, but here we have one difficulty in this case: we have direct access to our website purchase platform - Cleverbridge - only, and only from them we are able to immediately request the refund and return you money. Should you purchase our software from any reseller it would be more difficult for us to assist you: we provide reseller with the licenses, and after that it is the the reseller who deals with the purchases and return of money.

At the moment it is difficult to say why Dell refused to provide you with the refund: I consulted with our Management team and they said there should be no issue,- so we would like to assist you and investigate the question . I have created the case and forwarded to our Sales Department: they will review it and - if needed - contact Dell for the refund.

Anyway, tomorrow - or in 2 days - we will receive a clear explanation of the reason, and I will update you and the thread with this information.

I must say we do really appreciate your patience and are really upset with the inconvenience you have faced. Be sure we are doing our best to help you and will guide the case till the end.

Thank you.

Wed, 01/06/2010 - 08:54