Acronis true image 11 reboot during restore

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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hi everyone,

i currently have a dell optiplex 780 which made an image of as soon as i recieved the pc.

my problem is that during a restore of that original image that i have within the last 3 seconds of the restore all of a sudden everything restarts and the windows boot manager appears saying that windows failed to start

i checked the bios and the sata operation was set to RAID on i was wondering if that has somethign to do with it and does this version of acronis support RAID?

thankyou so much
any help would be grateful thankyou
james

Thu, 12/10/2009 - 03:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello James,

Thank you for posting your question, I will be happy to help.

If I correctly understood you, you are using Acronis True Image FlexDock HDD Edition, that is a customized OEM version of Acronis True Image 11 Home. It comes with Dell FlexDock HDD drives. 

To resolve the issue please temporarily detach any USB storage device that is plugged in. Perform the restore with the USB storage device detached.

If you have an inbuilt card reader, then disable it through Windows Device Manager:

- Hit Win-R to get to the command prompt;

- Type in devmgmt.msc and hit Enter;

- In the Device Manager window locate your card reader (it probably starts with letters SD, MMC etc);

- Right-click on the card reader and select Disable.

Also, as a workaround, you can try performing the same operation from Bootable Rescue Media.

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Tue, 12/22/2009 - 10:18
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