Acronis True Image Home 2009: Droid Phone

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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For some reason while I have Acronis True Image Home 2009 loaded on my Win XP system I will not get a Mobile Device Folder (assigned drive letter, to access/exchange data on my Droid Phone). The computer sees the phone and I'm able to charge it. In Device Manager the Phone appears as a Generic Volume (FAT 32, is the format) with the device conflict exclamation.

I'm unable to assign a drive letter in Disk Management (the computer sees it there as well, but does not populate a usable folder). I have to completely remove Acronis to mount my phone on my computer so that its recognized.

Sat, 01/16/2010 - 16:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm having the same issue with my Droid. I would like to avoid having to uninstall Acronis. Would appreciate a quick fix or a work around.

Wed, 01/27/2010 - 00:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

Please make sure that you are using the latest build of the program # 9809. You can check it navigating mouse cursor to upper line of the program then press ALT + left mouse button -> Help -> About.

We have had several compatibility issues with external devices in this version, they have been addressed in the latest builds of the program.  Please update the program and see if the issue remains.  

You can learn more on how to download the latest build here.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Fri, 02/26/2010 - 09:38
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