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Acronis your support is unacceptable

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What is the point of having support forums if you are not going to bother to respond? I have 3 posts that have yet to receive a response. Backup and Recovery is the worst product yet. If you are not going to support your product you will force many to move on to different alternatives.

0 Users found this helpful

You are echoing the sentiments of thousands of users :)

Hello all!

Dan, thank you for your comment and for the feedback provided, we really appreciate it.

I completely share your concern and would like to assure you we are currently working on improving the situation.

I have searched our tools and I can see that you haven't contacted support yet, so I would appreciate if you could kindly specify me any support session data so that I could be aware of the issue you have faced and of the quality of assistance provided.  I can see from your account that you are using the trail version of our software (thank you) and would like to notify you that you are eligible for immediate assistance via chat and e-mail.

I would like to apologize for the inconvenience met and would appreciate if you could kindly keep me updated regarding the question. Should you have any further questions or concerns - do not hesitate to contact us, we will be glad to help!

Thank you!