Acronis's Support Just Keeps on Rockin! Yahoo!

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I have several Acronis accounts. This particular thread is in reference to one of my accounts using the login e-mail of <removed by moderator due to security reasons>. That is the account I have used to access this forum for years. Well... about a month ago I logged in with that e-mail address and my password. It logged me in but immediately told me that the e-mail address I used to log in had either not been activated or has been blocked.

Well.. I contacted support and opened up case number 00811143 to try and find out why the above login to the forum was either "not activated" or "blocked". As you all know contacting support is a mistake in itself. All they did was change my password and started e-mailing me asking if the case had been resolved to my satisifaction. Of course responding to that e-mail got absolutely no response.

This is pretty typical of their support. Ask them what 2 + 2 is and their response is "yellow, sometimes blue" then they start e-mailing you asking you to tell them what a wonderful job they did answering your question.

So... Acronis... when I log in to the forum using <removed by moderator due to security reasons> it logs me in but immediately comes back and tells me the e-mail address I used to log in has either not been activated or has been blocked. Why?

Please don't respond by changing my password or telling me "yellow, sometimes blue". It is a pretty straight forward question. Please give me a straight forward answer. If you can...

<moderator comment: please remember that Acronis Forum is an open community and we do not guarantee you protection from spammers. Please don't post any personal information (serial keys, e-mail addresses, etc.) to the thread - forward it to the Forum Moderator directly. Thank you for understanding>

Thu, 07/22/2010 - 17:18
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Comments: 3268

Hello Jim/Rosemary!

Thank you for opening the thread regarding this inconvenience. I entirely understand how upsetting the situation was.

We have checked your original account and found out that somehow it was blocked. Which is weird, since our Forum configuration doesn't provide us with an ability to block accounts yet (and I'm not sure that it will). Probably there was some internal glitch, but hard to say for sure. Currently our Administration team finished checking for any additional blocked account and reviewing the logs to find out the cause of the problem and make sure it never occurs again to anyone.

From our side I would like to apologise for the inconvenience caused. We have unblocked your account, and would appreciate if you could try logging in? Should there still be any issues with entering our Forum Community - please, let us know.

Should you have any further questions or concerns - please share them with us, we'll be glad to address each of them.

Thank you!

Tue, 07/27/2010 - 09:55