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Acronis\SBS 2011\Hyper V\Exchange 2010: Shadow Copy instance 15 aborted

Thread needs solution

When running our daily backup we see the following alert in our event log

Log Name: Application
Source: ESE
Date: 04/07/2012 22:19:29
Event ID: 2007
Task Category: ShadowCopy
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Information Store (2468) Shadow copy instance 15 aborted.

This event is preceeded by a few related other events from ESE

Log Name: Application
Source: ESE
Date: 04/07/2012 22:19:24
Event ID: 2003
Task Category: ShadowCopy
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Information Store (2468) Shadow copy instance 15 freeze ended.

Log Name: Application
Source: ESE
Date: 04/07/2012 22:19:22
Event ID: 2001
Task Category: ShadowCopy
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Information Store (2468) Public Folder Database 1121954915: Shadow copy instance 15 freeze started.

Any info would be appreciated!

Thanks,

Darren/Rob

0 Users found this helpful

I believe these particular Shadow Copy errors are in relation to Information Store (Exchange) rather than SharePoint.

Thanks,

Darren/Rob

Hello Rob,

Thank you for your post. Indeed it is related to Exchange, please refer to

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Exchange&ProdVer=6.5.7596.0&EvtID=2007&EvtSrc=ESE&LCID=1033

Thus could you please clarify the following:

- what VSS provider do you use (please test if the issue persists with Acronis VSS and Microsoft VSS - http://kb.acronis.com/content/22373)

- provide us with an output

  1. Click Start > Run.
  2. Type cmd and press Enter to open a command prompt.

    Note: You may need to run this as administrator.

  3. Check the VSS Providers with this command:

    C:\Users\Workstation> vssadmin list providers

    The output appears similar to this:

    Provider name: 'Microsoft Software Shadow Copy provider 1.0'
    Provider type: System
    Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
    Version: 1.0.0.7

    Check the permissions on the VSS and on any third party VSS providers and ensure that the account is valid. For more information, see the Microsoft Knowledge Base article 259733.

    If you have a third-party provider, it may interfere with the quiescing operation. Try uninstalling any third-party VSS providers.

    Note: The vssadmin utility and VSS are bundled with the Microsoft operating system. If the vssadmin utility is reporting errors, this may indicate that you may have a pre-existing issue with the VSS. Consult Microsoft support before proceeding with the next troubleshooting steps.

Ensure that all of the VSS writers are stable and that they are not reporting an error. Run this command:

C:\Users\Workstation> vssadmin list writers

The output for each writer appears similar to this:

Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error

Ensure that the State is Stable and that the last line of the output is

Last error: No error

.

They do refer to ESE (exchange) but they can also be caused by the PSConfig issue above.

You need to register for the forum but this issue is discussed here - http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/S…

Pete