AdvWrkstn (10.0.11133) - FTP backup can't be Validated, seen?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 1

The system being being backed up is Windows XP using a trial key. The FTP server is a Mac mini 10.5 with a ZFS filesystem as the target. After creating the back I go to the centralized Vault, and there is a line for the new backup, but the "used space" is 0. I cannot Validate because there are no backups. When I ftp manually the backup files are in fact there.

C:\>ftp tornado
Connected to tornado.
220 192.168.44.9 FTP server (tnftpd 20061217) ready.
User (tornado:(none)): backup
331 Password required for backup.
Password:
230 User backup logged in.
ftp> cd /Volumes/jwrc/backups/Acronis
250 CWD command successful.
ftp> dir
200 PORT command successful.
150 Opening ASCII mode data connection for '/bin/ls'.
total 27338
drwxr-x---  2 backup  james           3 Oct  4 22:05 .meta
-rw-r-----  1 backup  james  2147483136 Oct  4 22:29 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D1.TIB
-rw-r-----  1 backup  james  2147483136 Oct  4 22:39 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D2.TIB
-rw-r-----  1 backup  james  2147483136 Oct  4 22:47 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D3.TIB
-rw-r-----  1 backup  james  2147483136 Oct  4 22:58 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D4.TIB
-rw-r-----  1 backup  james  2147483136 Oct  4 23:06 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D5.TIB
-rw-r-----  1 backup  james  2147483136 Oct  4 23:15 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D6.TIB
-rw-r-----  1 backup  james  1445325382 Oct  4 23:29 Backup 10_4_2009 9_51_53 PM
_waterspout_Archive 1_2009_10_04_22_16_08_265D7.TIB
226 Transfer complete.
ftp: 1004 bytes received in 0.36Seconds 2.80Kbytes/sec.
ftp> bye

There is one error in the log immediately after "Saving Partition Structure" finishes:

-------------------------------

Log Entry Details
-------------------------------

Type:                Error
Date and time:       10/4/2009 11:29:19 PM
Backup plan:         Backup 10/4/2009 9:51:53 PM
Task:                Level 1 backup
Managed entity type: Machine
Managed entity:      waterspout
Machine:             waterspout
Code:                11,863,304(0xB50508)
Module:              181
Owner:               Acronis Agent User 3
Message:            
  Task 'Level 1 backup' failed: 'Failed to open the backup location.
Additional info:
--------------------
Error code: 14
Module: 64
LineInfo: a1d3981537c68729
Fields:  IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to open the backup location.

Mon, 10/05/2009 - 08:12
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello James,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

The issue needs a closer investigation. To find the exact reason of the issue please obtain the below information and create an e-mail request on this page, under Contact us click on the Start here button and follow the step-by-step guide.

1) Please attach the log file of the backup operation to your e-mail message.

2) Obtain the sysinfo file on the Win XP system.

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

3) Please create the screen shot of the program window with the centralized vault view.

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

4) Could you please provide us with the following information?

1. Run regedit from Start -> Run
2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)
3. Add ftp value (Type: DWORD; Data: 1)
4. Reproduce the problem

In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

In Windows Vista the ftp.log will be created in \ProgramData\Acronis\DebugLogs

Please let me know the case number via Private massages, I will take care of this request.

Thank you.

Fri, 10/09/2009 - 07:06
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