All backupplans lost after upgrade from update 3 to Ws update 4

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Not more to describe as the subject

System is a Win7 German 32bit SP1

Fri, 05/20/2011 - 23:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Before somebody ask: it is workstation 10 build 13545- sorry was missing within the subject

Fri, 05/20/2011 - 23:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Endurance,

Thank you for your message. I will do my best to assist you.

Would it be possible for you to contact our Support team so that we can troubleshoot this issue?

I apologize for the inconvenience but currently we need to investigate it. Please include this report when getting in touch with us.

Please let me know if you have additional questions.

Thank you.

Mon, 05/23/2011 - 11:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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Short update: Same happened as I now upgraded to Acronis 11 - anyone else seen this issue?

Sun, 07/24/2011 - 08:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Endurance

I have not seen backup plans being lost between every ABR updated myself, there could be some issues that need fixing, contacting Acronis support direct might be the best option if no one else can offer any feedback.

It might be good to uninstall, perform a cleanup then a fresh install as there might be some underlining issues with your system/installation. But it would still be best to contact support and get this looked into and if a cleanup is required they can talk you though it and provide the required files/links..etc..etc..

Good luck and would be good hear how you go.

Acronis Support URL: http://www.acronis.com.au/support/contact-us.html

Mon, 07/25/2011 - 00:13