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Anyone now this errorcode ?

Thread needs solution

Anyone now this errorcode ?

Server 2008 R2
Streamer HP Ultrium 2 - 448

At past a week i get this Errormessages in my Backup to Streamer.
Me Intention is that the Identifier of the Tape was wrong new written.

Backupjob :
Tape overwrite without a Question
Full Backup of the Volumes

10 Information 11.02.2011 03:20:04 Austehende Aktion 147 hat begonnen: 'Partitionsabbild erstellen'.
11 Information 11.02.2011 03:20:04 Partition 0-0 sperren...
12 Information 11.02.2011 03:20:36 Die folgenden Identifier werden dem nächsten Medium zugewiesen.
Zusätzliche Info:
--------------------
Fehlercode: 611
Module: 64
LineInfo: cb5637d6a0376d2d
Felder: ArchiveID : 6851450721917429244, VolumeID : 3840592892, VolumeNumber : 1
Nachricht: Die folgenden Identifier werden dem nächsten Medium zugewiesen.
--------------------
13 Information 11.02.2011 03:20:44 Ein Acronis Medium mit den folgenden Identifiern wird neu geschrieben.
Zusätzliche Info:
--------------------
Fehlercode: 613
Module: 64
LineInfo: cb5637d6a0376d3a
Felder: ArchiveID : 2062536261531204951, VolumeID : 885482821, VolumeNumber : 1
Nachricht: Ein Acronis Medium mit den folgenden Identifiern wird neu geschrieben.
--------------------

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Hello Jörg,

Thank you for finding time to open the thread regarding this issue, I'll be glad to assist you.

I've checked all our resources, and found no mention of a known issue with such an error, thus the situation requires investigation. Could you please gather Acronis Info, submit a case with the information attached, and let us know it's number?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello Yana,

has this been solved? I'm actually receiving these odd errors 611 and 613, too.
Strange thing is, we're only receiving it while writing to tape. On the same machine we have a second job writing to disk that's running fine.

Bye
Joerg

Hello Jörg,
would you mind to let us know your exact build number ("Hilfe / Über")?
Are the above messages shown to you as information, warning or error?
Forum moderators may be able to find out more, if you copy your messages from the log to this thread too - but including full hexadecimal error codes as highlighted in http://kb.acronis.com/node/19764?stay=1

Hello Stefan,

Build Number is 10.0.12497 and the messages are shown as informational messages.
Attached you find the log entries.

Joerg

Attachment Size
98319-100735.txt 5.61 KB

Hello Stefan,

we receiving the error codes 611 and 613 too.

Evironment:
- Acronis Backup & Recovery 10 (Build 10.0.13762)
- Windows 2008 Server SP2
- HP Ultrium 920 Bandlaufwerk

Have you found a solution for this problem ?