Back job fails regardless of destination.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi,

I have Acronis Backup and Recovery for Small Business Server and although its a brand new fresh installation it simply will not backup.

I originally tried it with a backup drive connected via USB, this failed and so Im trying to another server share. permissions on both were full control to everyone, and no restrictions.

The backup starts, creates the .meta folder and the .lck file but then never starts to create the .tib, after about 45 seconds the backup then fails.

The server is a 2003 SBS server fully patched and logged in with the domain admin account.

I have attached the log file below.

Any ideas?

Gavin.

--

Log Entry Details

Type: Error
Date and time: 13/11/2010 11:30:29
Backup plan: Backup 13/11/2010 11:28:44
Task: Simple backup
Code: 66,038(0x101F6)
Module: 1
Owner: administrator@domain
Message:
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready

Error code: 0xFFF0
code = 2,147,942,421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready

Error code: 0xFFF0
code = 2,147,942,421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070021+0x0010C442+0x0000FFF0

Sat, 11/13/2010 - 11:48
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Gavin,

Thank you for your message and welcome to the forum. I will definitely help you with this issue.

I really appreciate your detailed description of it, because it gives an indication why the backup fails. Most likely it has to do with our low-level drivers responsible for disk operations. If you have this option enabled (Volume Shadow Copy Service), you can try editing your backup task, disable this option and run the backup. I am certain that it will work normally.

However, you probably need this option enabled to create a consistent snapshot of your database. I can recommend the following workaround, try switching to Microsoft VSS, by default Acronis VSS is used. Please make sure that you have recreated your backup task so that this workaround can be applied as well as re-enabled the VSS option in backup settings.

If you continue to experience backup problems, we will need to investigate them. Please collect this report and contact our Support team.

Let me know if you have additional questions please.

Thank you.

Attachment Size
48442-92494.jpg 177.92 KB
Sat, 11/13/2010 - 12:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi,

Turning the VSS off certainly fixed the issue, I have also created the registry entry on the KB to use MS VSS and not Acronis, so this should be fine.

The only question I have is that when we trialled this product on the same server, we didn't have to do this! So why has something changed that would appear to require it?

Gavin.

Sun, 11/14/2010 - 14:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Having changed the registry entry to use the Microsoft VSS and created a new job, I can report that it DOESNT work, and we get the same error as above!

Turning it off again, allows the backup to run OK.

Gavin.

Sun, 11/14/2010 - 14:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Gavin,

Thank you for the follow-up.

Most likely our low-level drivers were changed and now interact differently with VSS, that is why there were no problems when you were trialling the software.

To get to the bottom of this issue, please collect this report and contact our Support team so that we can investigate and resolve it.

If you have additional questions, please let me know.

Thank you.

Mon, 11/15/2010 - 18:03
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.